271 lines
15 KiB
HTML
271 lines
15 KiB
HTML
|
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
|
||
|
<html xmlns="http://www.w3.org/1999/xhtml">
|
||
|
<head>
|
||
|
<meta http-equiv="Content-Type" content="text/xhtml;charset=UTF-8"/>
|
||
|
<meta http-equiv="X-UA-Compatible" content="IE=9"/>
|
||
|
<title>Ryzom Account Management System: Ticket_Queue Class Reference</title>
|
||
|
|
||
|
<link href="tabs.css" rel="stylesheet" type="text/css"/>
|
||
|
<link href="doxygen.css" rel="stylesheet" type="text/css" />
|
||
|
|
||
|
<link href="search/search.css" rel="stylesheet" type="text/css"/>
|
||
|
<script type="text/javascript" src="jquery.js"></script>
|
||
|
<script type="text/javascript" src="search/search.js"></script>
|
||
|
<script type="text/javascript">
|
||
|
$(document).ready(function() { searchBox.OnSelectItem(0); });
|
||
|
</script>
|
||
|
|
||
|
</head>
|
||
|
<body>
|
||
|
<div id="top"><!-- do not remove this div! -->
|
||
|
|
||
|
|
||
|
<div id="titlearea">
|
||
|
<table cellspacing="0" cellpadding="0">
|
||
|
<tbody>
|
||
|
<tr style="height: 56px;">
|
||
|
|
||
|
|
||
|
<td style="padding-left: 0.5em;">
|
||
|
<div id="projectname">Ryzom Account Management System
|
||
|
|
||
|
</div>
|
||
|
|
||
|
</td>
|
||
|
|
||
|
|
||
|
|
||
|
</tr>
|
||
|
</tbody>
|
||
|
</table>
|
||
|
</div>
|
||
|
|
||
|
<!-- Generated by Doxygen 1.7.6.1 -->
|
||
|
<script type="text/javascript">
|
||
|
var searchBox = new SearchBox("searchBox", "search",false,'Search');
|
||
|
</script>
|
||
|
<div id="navrow1" class="tabs">
|
||
|
<ul class="tablist">
|
||
|
<li><a href="index.html"><span>Main Page</span></a></li>
|
||
|
<li><a href="pages.html"><span>Related Pages</span></a></li>
|
||
|
<li class="current"><a href="annotated.html"><span>Classes</span></a></li>
|
||
|
<li><a href="dirs.html"><span>Directories</span></a></li>
|
||
|
<li>
|
||
|
<div id="MSearchBox" class="MSearchBoxInactive">
|
||
|
<span class="left">
|
||
|
<img id="MSearchSelect" src="search/mag_sel.png"
|
||
|
onmouseover="return searchBox.OnSearchSelectShow()"
|
||
|
onmouseout="return searchBox.OnSearchSelectHide()"
|
||
|
alt=""/>
|
||
|
<input type="text" id="MSearchField" value="Search" accesskey="S"
|
||
|
onfocus="searchBox.OnSearchFieldFocus(true)"
|
||
|
onblur="searchBox.OnSearchFieldFocus(false)"
|
||
|
onkeyup="searchBox.OnSearchFieldChange(event)"/>
|
||
|
</span><span class="right">
|
||
|
<a id="MSearchClose" href="javascript:searchBox.CloseResultsWindow()"><img id="MSearchCloseImg" border="0" src="search/close.png" alt=""/></a>
|
||
|
</span>
|
||
|
</div>
|
||
|
</li>
|
||
|
</ul>
|
||
|
</div>
|
||
|
<div id="navrow2" class="tabs2">
|
||
|
<ul class="tablist">
|
||
|
<li><a href="annotated.html"><span>Class List</span></a></li>
|
||
|
<li><a href="classes.html"><span>Class Index</span></a></li>
|
||
|
<li><a href="hierarchy.html"><span>Class Hierarchy</span></a></li>
|
||
|
<li><a href="functions.html"><span>Class Members</span></a></li>
|
||
|
</ul>
|
||
|
</div>
|
||
|
</div>
|
||
|
<div class="header">
|
||
|
<div class="summary">
|
||
|
<a href="#pub-methods">Public Member Functions</a> |
|
||
|
<a href="#pri-attribs">Private Attributes</a> </div>
|
||
|
<div class="headertitle">
|
||
|
<div class="title">Ticket_Queue Class Reference</div> </div>
|
||
|
</div><!--header-->
|
||
|
<div class="contents">
|
||
|
<!-- doxytag: class="Ticket_Queue" -->
|
||
|
<p>Data class that holds a lot of queries that load specific tickets.
|
||
|
<a href="classTicket__Queue.html#details">More...</a></p>
|
||
|
|
||
|
<p><a href="classTicket__Queue-members.html">List of all members.</a></p>
|
||
|
<table class="memberdecls">
|
||
|
<tr><td colspan="2"><h2><a name="pub-methods"></a>
|
||
|
Public Member Functions</h2></td></tr>
|
||
|
<tr><td class="memItemLeft" align="right" valign="top"><a class="anchor" id="a5760df002c7ad36b92479754835058e9"></a><!-- doxytag: member="Ticket_Queue::loadAllNotAssignedTickets" ref="a5760df002c7ad36b92479754835058e9" args="()" -->
|
||
|
 </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#a5760df002c7ad36b92479754835058e9">loadAllNotAssignedTickets</a> ()</td></tr>
|
||
|
<tr><td class="mdescLeft"> </td><td class="mdescRight">loads the not yet assigned tickets query into the objects attributes. <br/></td></tr>
|
||
|
<tr><td class="memItemLeft" align="right" valign="top"><a class="anchor" id="a0053185e73f37195adf22051cc7d87f8"></a><!-- doxytag: member="Ticket_Queue::loadAllTickets" ref="a0053185e73f37195adf22051cc7d87f8" args="()" -->
|
||
|
 </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#a0053185e73f37195adf22051cc7d87f8">loadAllTickets</a> ()</td></tr>
|
||
|
<tr><td class="mdescLeft"> </td><td class="mdescRight">loads the 'all' tickets query into the objects attributes. <br/></td></tr>
|
||
|
<tr><td class="memItemLeft" align="right" valign="top"><a class="anchor" id="a93e3b5126f01a9b14dce1d89bacc73b6"></a><!-- doxytag: member="Ticket_Queue::loadAllOpenTickets" ref="a93e3b5126f01a9b14dce1d89bacc73b6" args="()" -->
|
||
|
 </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#a93e3b5126f01a9b14dce1d89bacc73b6">loadAllOpenTickets</a> ()</td></tr>
|
||
|
<tr><td class="mdescLeft"> </td><td class="mdescRight">loads the 'all open' tickets query into the objects attributes. <br/></td></tr>
|
||
|
<tr><td class="memItemLeft" align="right" valign="top"><a class="anchor" id="a328adadd5c9481a87ff712b2830a8519"></a><!-- doxytag: member="Ticket_Queue::loadAllClosedTickets" ref="a328adadd5c9481a87ff712b2830a8519" args="()" -->
|
||
|
 </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#a328adadd5c9481a87ff712b2830a8519">loadAllClosedTickets</a> ()</td></tr>
|
||
|
<tr><td class="mdescLeft"> </td><td class="mdescRight">loads the 'closed' tickets query into the objects attributes. <br/></td></tr>
|
||
|
<tr><td class="memItemLeft" align="right" valign="top"> </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#ac35ffa886f20979b41a70b446bf7e6b2">loadToDoTickets</a> ($user_id)</td></tr>
|
||
|
<tr><td class="mdescLeft"> </td><td class="mdescRight">loads the 'todo' tickets query & params into the objects attributes. <a href="#ac35ffa886f20979b41a70b446bf7e6b2"></a><br/></td></tr>
|
||
|
<tr><td class="memItemLeft" align="right" valign="top"> </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#a309b4c6c5423eecd6c8f57af7f60aee2">loadAssignedandWaiting</a> ($user_id)</td></tr>
|
||
|
<tr><td class="mdescLeft"> </td><td class="mdescRight">loads the 'tickets asssigned to a user and waiting on support' query & params into the objects attributes. <a href="#a309b4c6c5423eecd6c8f57af7f60aee2"></a><br/></td></tr>
|
||
|
<tr><td class="memItemLeft" align="right" valign="top"> </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#a7b9b007668bc769c605e22075630b6dd">createQueue</a> ($userid, $groupid, $what, $how, $who)</td></tr>
|
||
|
<tr><td class="mdescLeft"> </td><td class="mdescRight">loads the 'created' query & params into the objects attributes. <a href="#a7b9b007668bc769c605e22075630b6dd"></a><br/></td></tr>
|
||
|
<tr><td class="memItemLeft" align="right" valign="top"><a class="anchor" id="a7c6eef6c98cebf9aec82a83027afef13"></a><!-- doxytag: member="Ticket_Queue::getQuery" ref="a7c6eef6c98cebf9aec82a83027afef13" args="()" -->
|
||
|
 </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#a7c6eef6c98cebf9aec82a83027afef13">getQuery</a> ()</td></tr>
|
||
|
<tr><td class="mdescLeft"> </td><td class="mdescRight">get query attribute of the object. <br/></td></tr>
|
||
|
<tr><td class="memItemLeft" align="right" valign="top"><a class="anchor" id="a0e2af91baf1bf2de6d564c2e6616e64c"></a><!-- doxytag: member="Ticket_Queue::getParams" ref="a0e2af91baf1bf2de6d564c2e6616e64c" args="()" -->
|
||
|
 </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#a0e2af91baf1bf2de6d564c2e6616e64c">getParams</a> ()</td></tr>
|
||
|
<tr><td class="mdescLeft"> </td><td class="mdescRight">get params attribute of the object. <br/></td></tr>
|
||
|
<tr><td colspan="2"><h2><a name="pri-attribs"></a>
|
||
|
Private Attributes</h2></td></tr>
|
||
|
<tr><td class="memItemLeft" align="right" valign="top"><a class="anchor" id="a83d238bbb14b4ca80ff563b8d1992355"></a><!-- doxytag: member="Ticket_Queue::$query" ref="a83d238bbb14b4ca80ff563b8d1992355" args="" -->
|
||
|
 </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#a83d238bbb14b4ca80ff563b8d1992355">$query</a></td></tr>
|
||
|
<tr><td class="mdescLeft"> </td><td class="mdescRight">The query that loads specific tickets. <br/></td></tr>
|
||
|
<tr><td class="memItemLeft" align="right" valign="top"><a class="anchor" id="ad87a813bbfd9ce28b5f7d763f094e655"></a><!-- doxytag: member="Ticket_Queue::$params" ref="ad87a813bbfd9ce28b5f7d763f094e655" args="" -->
|
||
|
 </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#ad87a813bbfd9ce28b5f7d763f094e655">$params</a></td></tr>
|
||
|
<tr><td class="mdescLeft"> </td><td class="mdescRight">The parameter array that's being needed by the query. <br/></td></tr>
|
||
|
</table>
|
||
|
<hr/><a name="details" id="details"></a><h2>Detailed Description</h2>
|
||
|
<div class="textblock"><p>Data class that holds a lot of queries that load specific tickets. </p>
|
||
|
<p>These queries are being used by the ticket_queue_handler class. An object of this class holds 2 attributes: the query and the params used for the query. </p>
|
||
|
<dl class="author"><dt><b>Author:</b></dt><dd>Daan Janssens, mentored by Matthew Lagoe </dd></dl>
|
||
|
</div><hr/><h2>Member Function Documentation</h2>
|
||
|
<a class="anchor" id="a7b9b007668bc769c605e22075630b6dd"></a><!-- doxytag: member="Ticket_Queue::createQueue" ref="a7b9b007668bc769c605e22075630b6dd" args="($userid, $groupid, $what, $how, $who)" -->
|
||
|
<div class="memitem">
|
||
|
<div class="memproto">
|
||
|
<table class="memname">
|
||
|
<tr>
|
||
|
<td class="memname"><a class="el" href="classTicket__Queue.html#a7b9b007668bc769c605e22075630b6dd">Ticket_Queue::createQueue</a> </td>
|
||
|
<td>(</td>
|
||
|
<td class="paramtype">$ </td>
|
||
|
<td class="paramname"><em>userid</em>, </td>
|
||
|
</tr>
|
||
|
<tr>
|
||
|
<td class="paramkey"></td>
|
||
|
<td></td>
|
||
|
<td class="paramtype">$ </td>
|
||
|
<td class="paramname"><em>groupid</em>, </td>
|
||
|
</tr>
|
||
|
<tr>
|
||
|
<td class="paramkey"></td>
|
||
|
<td></td>
|
||
|
<td class="paramtype">$ </td>
|
||
|
<td class="paramname"><em>what</em>, </td>
|
||
|
</tr>
|
||
|
<tr>
|
||
|
<td class="paramkey"></td>
|
||
|
<td></td>
|
||
|
<td class="paramtype">$ </td>
|
||
|
<td class="paramname"><em>how</em>, </td>
|
||
|
</tr>
|
||
|
<tr>
|
||
|
<td class="paramkey"></td>
|
||
|
<td></td>
|
||
|
<td class="paramtype">$ </td>
|
||
|
<td class="paramname"><em>who</em> </td>
|
||
|
</tr>
|
||
|
<tr>
|
||
|
<td></td>
|
||
|
<td>)</td>
|
||
|
<td></td><td></td>
|
||
|
</tr>
|
||
|
</table>
|
||
|
</div>
|
||
|
<div class="memdoc">
|
||
|
|
||
|
<p>loads the 'created' query & params into the objects attributes. </p>
|
||
|
<p>This function creates dynamically a query based on the selected features. </p>
|
||
|
<dl class="params"><dt><b>Parameters:</b></dt><dd>
|
||
|
<table class="params">
|
||
|
<tr><td class="paramname">$who</td><td>specifies if we want to user the user_id or group_id to form the query. </td></tr>
|
||
|
<tr><td class="paramname">$user_id</td><td>the user's id to whom the tickets should be assigned/not assigned </td></tr>
|
||
|
<tr><td class="paramname">$group_id</td><td>the group's id to whom the tickets should be forwarded/not forwarded </td></tr>
|
||
|
<tr><td class="paramname">$what</td><td>specifies what kind of tickets we want to return: waiting for support, waiting on user, closed </td></tr>
|
||
|
<tr><td class="paramname">$how</td><td>specifies if the tickets should be or shouldn't be assigned/forwarded to the group/user selected. </td></tr>
|
||
|
</table>
|
||
|
</dd>
|
||
|
</dl>
|
||
|
|
||
|
</div>
|
||
|
</div>
|
||
|
<a class="anchor" id="a309b4c6c5423eecd6c8f57af7f60aee2"></a><!-- doxytag: member="Ticket_Queue::loadAssignedandWaiting" ref="a309b4c6c5423eecd6c8f57af7f60aee2" args="($user_id)" -->
|
||
|
<div class="memitem">
|
||
|
<div class="memproto">
|
||
|
<table class="memname">
|
||
|
<tr>
|
||
|
<td class="memname"><a class="el" href="classTicket__Queue.html#a309b4c6c5423eecd6c8f57af7f60aee2">Ticket_Queue::loadAssignedandWaiting</a> </td>
|
||
|
<td>(</td>
|
||
|
<td class="paramtype">$ </td>
|
||
|
<td class="paramname"><em>user_id</em></td><td>)</td>
|
||
|
<td></td>
|
||
|
</tr>
|
||
|
</table>
|
||
|
</div>
|
||
|
<div class="memdoc">
|
||
|
|
||
|
<p>loads the 'tickets asssigned to a user and waiting on support' query & params into the objects attributes. </p>
|
||
|
<dl class="params"><dt><b>Parameters:</b></dt><dd>
|
||
|
<table class="params">
|
||
|
<tr><td class="paramname">$user_id</td><td>the user's id to whom the tickets should be assigned </td></tr>
|
||
|
</table>
|
||
|
</dd>
|
||
|
</dl>
|
||
|
|
||
|
</div>
|
||
|
</div>
|
||
|
<a class="anchor" id="ac35ffa886f20979b41a70b446bf7e6b2"></a><!-- doxytag: member="Ticket_Queue::loadToDoTickets" ref="ac35ffa886f20979b41a70b446bf7e6b2" args="($user_id)" -->
|
||
|
<div class="memitem">
|
||
|
<div class="memproto">
|
||
|
<table class="memname">
|
||
|
<tr>
|
||
|
<td class="memname"><a class="el" href="classTicket__Queue.html#ac35ffa886f20979b41a70b446bf7e6b2">Ticket_Queue::loadToDoTickets</a> </td>
|
||
|
<td>(</td>
|
||
|
<td class="paramtype">$ </td>
|
||
|
<td class="paramname"><em>user_id</em></td><td>)</td>
|
||
|
<td></td>
|
||
|
</tr>
|
||
|
</table>
|
||
|
</div>
|
||
|
<div class="memdoc">
|
||
|
|
||
|
<p>loads the 'todo' tickets query & params into the objects attributes. </p>
|
||
|
<p>first: find the tickets assigned to the user with status = waiting on support, second find all not assigned tickets that aren't forwarded yet. find all tickets assigned to someone else witht status waiting on support, with timestamp of last reply > 1 day, find all non-assigned tickets forwarded to the support groups to which that user belongs </p>
|
||
|
<dl class="params"><dt><b>Parameters:</b></dt><dd>
|
||
|
<table class="params">
|
||
|
<tr><td class="paramname">$user_id</td><td>the user's id to whom the tickets should be assigned </td></tr>
|
||
|
</table>
|
||
|
</dd>
|
||
|
</dl>
|
||
|
|
||
|
</div>
|
||
|
</div>
|
||
|
<hr/>The documentation for this class was generated from the following file:<ul>
|
||
|
<li>/home/daan/ryzom/ryzomcore/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_queue.php</li>
|
||
|
</ul>
|
||
|
</div><!-- contents -->
|
||
|
<!-- window showing the filter options -->
|
||
|
<div id="MSearchSelectWindow"
|
||
|
onmouseover="return searchBox.OnSearchSelectShow()"
|
||
|
onmouseout="return searchBox.OnSearchSelectHide()"
|
||
|
onkeydown="return searchBox.OnSearchSelectKey(event)">
|
||
|
<a class="SelectItem" href="javascript:void(0)" onclick="searchBox.OnSelectItem(0)"><span class="SelectionMark"> </span>All</a><a class="SelectItem" href="javascript:void(0)" onclick="searchBox.OnSelectItem(1)"><span class="SelectionMark"> </span>Classes</a><a class="SelectItem" href="javascript:void(0)" onclick="searchBox.OnSelectItem(2)"><span class="SelectionMark"> </span>Functions</a><a class="SelectItem" href="javascript:void(0)" onclick="searchBox.OnSelectItem(3)"><span class="SelectionMark"> </span>Variables</a></div>
|
||
|
|
||
|
<!-- iframe showing the search results (closed by default) -->
|
||
|
<div id="MSearchResultsWindow">
|
||
|
<iframe src="javascript:void(0)" frameborder="0"
|
||
|
name="MSearchResults" id="MSearchResults">
|
||
|
</iframe>
|
||
|
</div>
|
||
|
|
||
|
|
||
|
|
||
|
<hr class="footer"/><address class="footer"><small>
|
||
|
Generated on Fri Sep 13 2013 00:20:37 for Ryzom Account Management System by  <a href="http://www.doxygen.org/index.html">
|
||
|
<img class="footer" src="doxygen.png" alt="doxygen"/>
|
||
|
</a> 1.7.6.1
|
||
|
</small></address>
|
||
|
|
||
|
</body>
|
||
|
</html>
|