{block name=content}

{$t_title} #{$ticket_tId}

{$title}: {$ticket_title}
Original Submitted: {$ticket_timestamp} Last Updated: {$ticket_lastupdate} Status: {if $ticket_status neq 3}Open{/if} {$ticket_statustext}
Category: {$ticket_category} Priority: {$ticket_prioritytext} Support Group: {if $ticket_forwardedGroupName eq "0"} {$public_sgroup} {else} {$ticket_forwardedGroupName} {/if}
{foreach from=$ticket_attachments item=array} {/foreach}
Filename: Uploaded: Filesize: Uploaded by:
{$array['Filename']} {$array['Timestamp']} {$array['Filesize']} {if $permission > 1} {$array['Username']} {else} {$array['Username']} {/if}
{foreach from=$ticket_replies item=reply} {/foreach} {if $ticket_status eq 3} {/if}

{$reply.timestamp} {if $reply.permission eq '1'} {if isset($isMod) and $isMod eq "TRUE"} {$reply.author}{else} {$reply.author} {/if} {else if $reply.permission gt '1'} {if isset($isMod) and $isMod eq "TRUE"} {$reply.author}{else} {$reply.author} {/if} {/if}

{if $reply.hidden eq 1}{/if}{$reply.replyContent}{if $reply.hidden eq 1}{/if}

Ticket is closed.

{if $ticket_status neq 3} {$t_reply}:
{if isset($isMod) and $isMod eq "TRUE"}
Hide reply for user.
{/if} {/if} {if isset($isMod) and $isMod eq "TRUE"}
{/if}

Upload Attachment

{literal} {/literal}

Actions

{if isset($isMod) and $isMod eq "TRUE"} Ticket Assigning {if $ticket_assignedTo eq 0}
{else if $ticket_assignedTo eq $user_id}
{/if} {if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
{$success_assigned}
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"}
{$success_unassigned}
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
{$ticket_not_existing}
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"}
{$ticket_already_assigned}
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"}
{$ticket_not_assigned}
{/if} Forward to Group
{if isset($ACTION_RESULT) and $ACTION_RESULT eq "INVALID_SGROUP"}
{$invalid_sgroup}
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
{$ticket_not_existing}
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_FORWARDED"}
{$success_forwarded}
{/if} {/if} Other actions
{/block}