Big Query that makes it possible to see the todo list, also had to fix the assign/unassign

code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_queue.php

@@ -27,46 +27,16 @@ class Ticket_Queue{
     public function loadToDoTickets($user_id){
         
         $dbl = new DBLayer("lib");
+        $query = "SELECT t . * FROM `ticket` t LEFT JOIN `assigned` a ON t.TId = a.Ticket LEFT JOIN `ticket_user` tu ON tu.TUserId = a.User WHERE (tu.ExternId = :user_id AND t.Status = 1) OR (a.Ticket IS NULL) OR  (tu.ExternId != :user_id AND  t.Status = 1 AND   (SELECT ticket_reply.Timestamp FROM `ticket_reply` WHERE Ticket =t.TId ORDER BY TReplyId DESC LIMIT 1)  < NOW() - INTERVAL 1 DAY )";
+        $values = array('user_id' => $user_id);
+        $statement = $dbl->execute($query,$values);
+        $rows = $statement->fetchAll();
+        $this->setQueue($rows);
 
-        //first: find the tickets assigned to the user with status != waiting on user reply
-        $statement = $dbl->execute("SELECT ticket . * FROM ticket LEFT JOIN assigned ON ticket.TId = assigned.Ticket WHERE assigned.User = :user_id",array('user_id' => $user_id));
-        $assignedTo = $statement->fetchAll();
-        
-        //second: find all non-assigned tickets forwarded to the support groups to which that user belongs
-        //TODO
-        
-        //third: find all not assigned tickets that aren't forwarded yet.
-        //TODO: check if not forwarded to a group!
-        $statement = $dbl->executeWithoutParams("SELECT ticket . * FROM ticket LEFT JOIN assigned ON ticket.TId = assigned.Ticket WHERE assigned.Ticket IS NULL");
-        $notAssigned = $statement->fetchAll();
-        
-        //forth: find all tickets assigned to someone else, not forwarded to a group or forwarded to a group you are a member from, with status == waiting on support and with timestamp of last reply > 1 day
-        //TODO
-        
-        //Now let's get them all together
-        $allTogether = $assignedTo + $notAssigned;
-
-        //filter to only get unique ticket id's
-        $this->setQueue(self::filter_tickets($allTogether));   
         
     }
     
-    //filters the array of tickets and returns unique tickets based on there TId
+
-    static public function filter_tickets($ticketArray){
-        $tmp = array ();
-        foreach ($ticketArray as $ticket1){
-            $found = false;
-            foreach ($tmp as $ticket2){
-                if($ticket1['TId'] == $ticket2['TId']){
-                    $found = true;
-                }
-            }
-            if(! $found){
-                $tmp[] = $ticket1;
-            }
-        }
-        return $tmp;
-    }
     
     public function getTickets(){
         return $this->queueElements;

code/ryzom/tools/server/ryzom_ams/www/html/inc/show_queue.php

@@ -35,6 +35,7 @@ function show_queue(){
                 foreach( $result['tickets'] as $ticket){
                     $result['tickets'][$i]['author'] = WebUsers::getUsername($ticket['authorExtern']);
                     $result['tickets'][$i]['assignedText'] = WebUsers::getUsername($ticket['assigned']);
+                    $result['tickets'][$i]['timestamp_elapsed'] = Gui_Elements::time_elapsed_string($ticket['timestamp']);
                     $i++;
                 }
                 $result['user_id'] = $_SESSION['ticket_user']->getTUserId();

code/ryzom/tools/server/ryzom_ams/www/html/templates/show_queue.tpl

@@ -52,7 +52,7 @@
 				<td>{$ticket.tId}</td>
 				<td><a href ="index.php?page=show_ticket&id={$ticket.tId}">{$ticket.title}</a></td>
 				<td>{if $ticket.assignedText neq ""} <a href="index.php?page=show_user&id={$ticket.assigned}">{$ticket.assignedText} {else}<i> {$not_assigned}</i> {/if}</td>
-				<td class="center"><i>{$ticket.timestamp}</i></td>
+				<td class="center"><span title="{$ticket.timestamp_elapsed}" data-rel="tooltip"  data-placement="right">{$ticket.timestamp}</span></td>
 				<td class="center">{$ticket.category}</td>
 				<td class="center"><span class="label {if $ticket.status eq 0}label-success{else if $ticket.status eq 1}label-warning{else if $ticket.status eq 2}label-important{/if}">{if $ticket.status eq 0} <i class="icon-exclamation-sign icon-white"></i>{/if} {$ticket.statusText}</span></td>  
 				<td>
@@ -62,7 +62,7 @@
 					    <input type="hidden" name="action" value="assignTicket">
 					    <button type="submit" class="btn btn-primary" ><i class="icon-flag icon-white"></i> Assign Ticket</button>
 					</form>
-				    {else if $ticket.assigned eq 1}
+				    {else if $ticket.assigned eq $user_id}
 					<form id="assign_ticket" class="form-vertical" method="post" action="" style="margin:0px 0px 0px;">
 					    <input type="hidden" name="ticket_id" value="{$ticket.tId}">
 					    <input type="hidden" name="action" value="unAssignTicket">