diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/ingame_templates/show_ticket.tpl b/code/ryzom/tools/server/ryzom_ams/ams_lib/ingame_templates/show_ticket.tpl
index 597d98088..a7d778c28 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/ingame_templates/show_ticket.tpl
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/ingame_templates/show_ticket.tpl
@@ -71,7 +71,7 @@
 								    <td><font color="#00CED1">Support Group: </font>
 									<span class="label label-info">
 									    {if $ticket_forwardedGroupName eq "0"}
-										<i>{$public_sgroup}</i>
+										{$public_sgroup}
 									    {else}
 										<a href="index.php?page=show_sgroup&id={$ticket_forwardedGroupId}"><font color="white">{$ticket_forwardedGroupName}</font></a>
 									    {/if}
@@ -79,11 +79,10 @@
 								    </td>                  
 								</tr>
 								<tr>
-								    <td><font color="#00CED1">Assigned To:  </font>{if $ticket_assignedTo neq ""} <a href="index.php?page=show_user&id={$ticket_assignedTo}">{$ticket_assignedToText} {else}<i> {$not_assigned}</i> {/if}</td>
+								    <td><font color="#00CED1">Assigned To:  </font>{if $ticket_assignedTo neq ""} <a href="index.php?page=show_user&id={$ticket_assignedTo}">{$ticket_assignedToText} {else} {$not_assigned} {/if}</td>
 								    <td></td>
 								    <td></td> 
 							      </tr>
-							    </td></tr>
 							    </table>
 							</td></tr>
 							</table>
@@ -101,7 +100,7 @@
 									<span class="label label-warning"><strong><i class="icon-star icon-white"></i>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="red"> {$reply.author}</font>{else} {$reply.author} {/if}</a></strong></span>
 									{/if}
 								    </p>
-								    <p><pre> {if $reply.hidden eq 1}<i>{/if}{$reply.replyContent}{if $reply.hidden eq 1}</i>{/if}</pre></p>
+								    <p><pre> {if $reply.hidden eq 1}{/if}{$reply.replyContent}{if $reply.hidden eq 1}{/if}</pre></p>
 								</td>
 							    </tr>
 							    {/foreach}
@@ -113,8 +112,147 @@
 								</td>
 							    </tr>
 							    {/if}
+							    
+							    <tr>
+								<td>
+								    <form id="reply" class="form-vertical" method="post" action="index.php">
+								    <p><h4>{$t_reply}:</h4></p>
+								    <table>
+								    {if $ticket_status neq 3}
+								    <tr>
+									<td><textarea cols="50" id="Content" name="Content"><br><br><br></textarea></td>
+								    </tr>
+									{if isset($isMod) and $isMod eq "TRUE"}
+									<tr>
+									    <td><input type="checkbox" name="hidden">Hide reply for user.</td>
+									</tr>
+									{/if}
+								    {/if}
+								    <tr>
+									<td>
+									{if isset($isMod) and $isMod eq "TRUE"}
+									    <table>
+										<tr>
+										    <td>
+											Change status to
+											<select name="ChangeStatus">
+											    {foreach from=$statusList key=k item=v}
+												    <option value="{$k}">{$v}</option>
+											    {/foreach}
+											</select>	
+										    </td>
+										    <td>
+											Change priority to
+											<select name="ChangePriority">
+											    {foreach from=$ticket_priorities key=k item=v}
+												    <option value="{$k}" {if $k eq $ticket_priority}selected="selected"{/if}>{$v}</option>
+											    {/foreach}
+											</select>
+										    </td>
+										</tr>
+									    </table>
+									{/if}
+									</td>
+								    </tr>
+								    <tr>
+									<td>
+									    <input type="hidden" name="function" value="reply_on_ticket">
+									    <input type="hidden" name="ticket_id" value="{$ticket_id}">
+									    <input type="submit" value="{$t_send}"/>
+									</td>
+								    </tr>
+								    </table>
+								    </form>
+								</td>
+							    </tr>
 							</table>
 						    </td></tr>
+						    
+							{if isset($isMod) and $isMod eq "TRUE"}
+						        <tr><td>
+							<table cellpadding="1" bgcolor="#00000060" border="2" width="100%">
+							    <tr><td>
+							    <table cellpadding="3" width="100%">
+								<tr>
+								    <td>
+									 <p>
+									    Ticket Assigning: 
+									    {if $ticket_assignedTo eq 0}
+									       <form id="assign_ticket" method="post" action="">
+										   <input type="hidden" name="ticket_id" value="{$ticket_tId}">
+										   <input type="hidden" name="action" value="assignTicket">
+										   <input type="submit" value="Assign Ticket"/>
+									       </form>
+									   {else if $ticket_assignedTo eq $user_id}
+									       <form id="assign_ticket" method="post" action="">
+										   <input type="hidden" name="ticket_id" value="{$ticket_tId}">
+										   <input type="hidden" name="action" value="unAssignTicket">
+										   <input type="submit"value="Remove Assign"/>
+									       </form>
+									   {/if}
+									 </p>		    
+									{if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
+									<p>
+										<font color="green">{$success_assigned}</font>
+									</p>
+									{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"}
+									<p>
+										<font color="green">{$success_unassigned}</font>
+									</p>
+									{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
+									<p>
+										<font color="red">{$ticket_not_existing}</font>
+									</p>
+									{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"}
+									<p>
+										<font color="red">{$ticket_already_assigned}</font>
+									</p>
+									{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"}
+									<p>
+										<font color="red">{$ticket_not_assigned}</font>
+									</p>
+									{/if}
+									
+									
+								    </td>
+								    <td>
+									<p>
+									    Forward to Group:		    
+									    <form id="forward" method="post" action="" >
+										<select name="group">
+											    <option></option>
+										    {foreach from=$sGroups key=k item=v}
+											    <option value="{$k}">{$v}</option>
+										    {/foreach}
+										</select>	
+										
+										<input type="hidden" name="ticket_id" value="{$ticket_tId}">
+										<input type="hidden" name="action" value="forward">										
+										<input type="submit"value="Forward"/>	 
+									    </form>
+									</p>
+									{if isset($ACTION_RESULT) and $ACTION_RESULT eq "INVALID_SGROUP"}
+									<p>
+										<font color="red">{$invalid_sgroup}</font>
+									</p>
+									{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
+									<p>
+										<font color="red">{$ticket_not_existing}</font>
+									</p>
+									{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_FORWARDED"}
+									<p>
+										<font color="green">{$success_forwarded}</font>
+									</p>
+									{/if}
+								    </td>
+							      </tr>
+							    </table>
+							</td></tr>
+							</table>
+						    </td></tr>
+						    <tr><td>
+						    {/if}
+						    
 					    </table>
 					</td></tr>
 				</table>
@@ -128,199 +266,5 @@
       
   </td></tr>
 
-
-
-
-		
-		<table class="table table-bordered" >
-		    <tbody>
-			{foreach from=$ticket_replies item=reply}
-			<tr>
-			    <td>
-				<p>
-				    <span class="label label-info"> {$reply.timestamp}</span>
-				    {if $reply.permission eq '1'}
-				    <span class="label label-success"><strong><i class="icon-user icon-white"></i>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="white"> {$reply.author}</font>{else} {$reply.author} {/if}</a></strong></span>
-				    {else if $reply.permission gt '1'}
-				    <span class="label label-warning"><strong><i class="icon-star icon-white"></i>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="white"> {$reply.author}</font>{else} {$reply.author} {/if}</a></strong></span>
-				    {/if}
-				</p>
-				<p><pre{if $reply.permission gt '1'} {if $reply.hidden eq 0} style="background-color:rgb(248, 200, 200);"{else if $reply.hidden eq 1}style="background-color:rgb(207, 254, 255);"{/if}{/if}> {if $reply.hidden eq 1}<i>{/if}{$reply.replyContent}{if $reply.hidden eq 1}</i>{/if}</pre></p>
-			    </td>
-			</tr>
-			{/foreach}
-			
-			{if $ticket_status eq 3}
-			<tr>
-			    <td>
-				<p><pre style="background-color:rgb(255, 230, 153);">Ticket is closed.</pre></p>
-			    </td>
-			</tr>
-			{/if}
-			
-			<tr>
-			    <td>
-				<form id="reply" class="form-vertical" method="post" action="index.php">
-				{if $ticket_status neq 3}
-				    <legend>{$t_reply}:</legend>
-				    <div class="control-group">
-					<label class="control-label">{$t_fill}</label>
-					<div class="controls">
-					    <div class="input-prepend">
-						<textarea rows="6" class="span12" id="Content" name="Content"></textarea>
-					    </div>
-					</div>
-				    </div>
-				    {if isset($isMod) and $isMod eq "TRUE"}
-				     <div class="control-group">
-					<label class="control-label">Options</label>
-					<div class="controls">
-					    <div class="input-prepend">
-					<input type="checkbox" name="hidden">Hide reply for user.
-					 </div>
-					</div>
-				    </div>
-				    {/if}
-				{/if}
-				{if isset($isMod) and $isMod eq "TRUE"}
-				<div class="control-group"  style="display: inline-block;">
-				    <label class="control-label">Change status to</label>
-				    <div class="controls">
-					<select name="ChangeStatus">
-					    {foreach from=$statusList key=k item=v}
-						    <option value="{$k}">{$v}</option>
-					    {/foreach}
-					</select>	
-				    </div>
-				</div>
-				<div class="control-group"  style="display: inline-block; margin-left:10px;"">
-				    <label class="control-label">Change priority to</label>
-				    <div class="controls">
-					<select name="ChangePriority">
-					    {foreach from=$ticket_priorities key=k item=v}
-						    <option value="{$k}" {if $k eq $ticket_priority}selected="selected"{/if}>{$v}</option>
-					    {/foreach}
-					</select>	
-				    </div>
-				</div>
-				{/if}
-				<input type="hidden" name="function" value="reply_on_ticket">
-				<input type="hidden" name="ticket_id" value="{$ticket_id}">
-				<div class="control-group">
-				    <label class="control-label"></label>
-				    <div class="controls">
-					<button type="submit" class="btn btn-primary" >{$t_send}</button>
-				    </div>
-				</div>
-				</form>
-			    </td>
-			</tr>
-		    </tbody>
-		</table>
-	    </div>                   
-        </div>
-    </div><!--/span-->
-    
-    
-    
-    <div class="box span3">
-        <div class="box-header well" data-original-title="">
-            <h2><i class="icon-th"></i>Actions</h2>
-            <div class="box-icon">
-                <a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
-                <a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
-            </div>
-        </div>
-        <div class="box-content">
-            <div class="row-fluid">
-		
-		{if isset($isMod) and $isMod eq "TRUE"}
-		
-		 <legend style="margin-bottom:9px;">Ticket Assigning</legend>
-		 {if $ticket_assignedTo eq 0}
-		    <form id="assign_ticket" class="form-vertical" method="post" action="" style="margin:0px 0px 0px;">
-			<input type="hidden" name="ticket_id" value="{$ticket_tId}">
-			<input type="hidden" name="action" value="assignTicket">
-			<button type="submit" class="btn btn-primary" style="margin-bottom:9px;><i class="icon-flag icon-white"></i> Assign Ticket</button>
-		    </form>
-		{else if $ticket_assignedTo eq $user_id}
-		    <form id="assign_ticket" class="form-vertical" method="post" action="" style="margin:0px 0px 0px;">
-			<input type="hidden" name="ticket_id" value="{$ticket_tId}">
-			<input type="hidden" name="action" value="unAssignTicket">
-			<button type="submit" class="btn btn-warning" style="margin-bottom:9px;><i class="icon-remove icon-white"></i> Remove Assign</button>
-		    </form>
-		{/if}
-				    
-		{if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
-		<div class="alert alert-success">
-			{$success_assigned}
-		</div>
-		{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"}
-		<div class="alert alert-success">
-			{$success_unassigned}
-		</div>
-		{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
-		<div class="alert alert-error">
-			{$ticket_not_existing}
-		</div>
-		{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"}
-		<div class="alert alert-error">
-			{$ticket_already_assigned}
-		</div>
-		{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"}
-		<div class="alert alert-error">
-			{$ticket_not_assigned}
-		</div>
-		{/if}
-		
-		<legend style="margin-bottom:9px;">Forward to Group</legend>		    
-		<form id="forward" class="form-vertical" method="post" action="" style="margin-bottom:9px;" >
-		
-		<div class="control-group">
-		    <div class="controls" >
-			<select name="group">
-				    <option></option>
-			    {foreach from=$sGroups key=k item=v}
-				    <option value="{$k}">{$v}</option>
-			    {/foreach}
-			</select>	
-		    </div>
-		</div>
-		<input type="hidden" name="ticket_id" value="{$ticket_tId}">
-		<input type="hidden" name="action" value="forward">
-		<div class="control-group">
-		    <div class="controls">
-			<button type="submit" class="btn btn-primary" >Forward</button>
-		    </div>
-		</div>
-		</form>
-		{if isset($ACTION_RESULT) and $ACTION_RESULT eq "INVALID_SGROUP"}
-		<div class="alert alert-error">
-			{$invalid_sgroup}
-		</div>
-		{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
-		<div class="alert alert-error">
-			{$ticket_not_existing}
-		</div>
-		{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_FORWARDED"}
-		<div class="alert alert-success">
-			{$success_forwarded}
-		</div>
-		{/if}
-		{/if}
-		<legend style="margin-bottom:9px;">Other actions</legend>
-		<div class="btn-group">
-		    <button class="btn btn-primary btn-large dropdown-toggle" data-toggle="dropdown">Actions<span class="caret"></span></button>
-		    <ul class="dropdown-menu">
-			<li class="divider"></li>
-			{if isset($isMod) and $isMod eq "TRUE"}<li><a href="index.php?page=show_ticket_log&id={$ticket_tId}">Show Ticket Log</a></li>{/if}
-			<li><a href="index.php?page=createticket&user_id={$target_id}">Send Other Ticket</a></li>
-			<li class="divider"></li>
-		    </ul>
-		</div>
-            </div>                   
-        </div>
-    </div>
-</div><!--/row-->
 {/block}
 	
diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/ingame_templates/show_user.tpl b/code/ryzom/tools/server/ryzom_ams/ams_lib/ingame_templates/show_user.tpl
index d98d668ea..23282aef6 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/ingame_templates/show_user.tpl
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/ingame_templates/show_user.tpl
@@ -139,7 +139,7 @@
 						      <tr>
 							    <td>{$ticket.tId}</td>
 							    <td><a href ="index.php?page=show_ticket&id={$ticket.tId}">{$ticket.title}</a></td>
-							    <td class="center"><i>{$ticket.timestamp}</i></td>
+							    <td class="center">{$ticket.timestamp}</td>
 							    <td class="center">{$ticket.category}</td>
 			    
 							    <td class="center"><span class="label {if $ticket.status eq 0}label-success{else if $ticket.status eq 1}label-warning{else if $ticket.status eq 2}label-important{/if}">{if $ticket.status eq 0} <i class="icon-exclamation-sign icon-white"></i>{/if} {$ticket.statusText}</span></td>  
diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/translations/en.ini b/code/ryzom/tools/server/ryzom_ams/ams_lib/translations/en.ini
index ddda98203..7ba5aaf28 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/translations/en.ini
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/translations/en.ini
@@ -31,6 +31,10 @@ ticket_not_existing = "That's an invalid ticket"
 success_forwarded = "The ticket was forwarded successfully!"
 public_sgroup = "Public"
 not_assigned = "None"
+success_assigned = "The ticket was successfully assigned!"
+success_unassigned = "The ticket was successfully unassigned!"
+ticket_not_existing = "That ticket doesn't exist!"
+ticket_already_assigned = "That ticket is already assigned to someone!"
 
 [show_user]