diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/helpers.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/helpers.php
index 0bc4197b3..f259b85e4 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/helpers.php
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/helpers.php
@@ -29,31 +29,8 @@ class Helpers{
              $smarty -> assign( $key, $value );
              }
              
-          global $DEFAULT_LANGUAGE;
-          //if language get param is given = set cookie
-          //else if no get param is given and a cookie is set, use that language, else use default.
-          if ( isset( $_GET['language'] ) ) {
-               //check if the language is supported 
-               if ( file_exists( $AMS_TRANS . '/' . $_GET['language'] . '.ini' ) ){
-                    //if it's supported, set cookie!
-                    setcookie( 'language',$_GET['language'], time() + 60*60*24*30 );
-                    $language = $_GET['language'];
-               }else{
-                    //the language is not supported, use the default.
-                    $language = $DEFAULT_LANGUAGE;
-               }
-          }else{
-               //if no get param is given, check if a cookie value for language is set 
-               if ( isset( $_COOKIE['language'] ) ) { 
-                    $language = $_COOKIE['language']; 
-               }
-               //else use the default
-               else{
-                     $language = $DEFAULT_LANGUAGE; 
-               }
-          }
-             
-         $variables = parse_ini_file( $AMS_TRANS . '/' . $language . '.ini', true );
+          
+         $variables = Helpers::handle_language();
          foreach ( $variables[$template] as $key => $value ){
              $smarty -> assign( $key, $value );
              }
@@ -91,11 +68,42 @@ class Helpers{
      static public function check_if_game_client()
     {
          // if HTTP_USER_AGENT is not set then its ryzom core
-        if ( !isset( $_SERVER['HTTP_USER_AGENT'] ) ){
+          if ( !isset( $_SERVER['HTTP_USER_AGENT'] ) ){
              return true;
-             }else{
+          }else{
              return false;
              }
-         }
      }
-
+       
+     static public function handle_language(){
+          global $DEFAULT_LANGUAGE;
+          global $AMS_TRANS;
+          
+          //if language get param is given = set cookie
+          //else if no get param is given and a cookie is set, use that language, else use default.
+          if ( isset( $_GET['language'] ) ) {
+               //check if the language is supported 
+               if ( file_exists( $AMS_TRANS . '/' . $_GET['language'] . '.ini' ) ){
+                    //if it's supported, set cookie!
+                    setcookie( 'language',$_GET['language'], time() + 60*60*24*30 );
+                    $language = $_GET['language'];
+               }else{
+                    //the language is not supported, use the default.
+                    $language = $DEFAULT_LANGUAGE;
+               }
+          }else{
+               //if no get param is given, check if a cookie value for language is set 
+               if ( isset( $_COOKIE['language'] ) ) { 
+                    $language = $_COOKIE['language']; 
+               }
+               //else use the default
+               else{
+                     $language = $DEFAULT_LANGUAGE; 
+               }
+          }
+             
+         return parse_ini_file( $AMS_TRANS . '/' . $language . '.ini', true );
+         
+         
+     }
+}
diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_log.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_log.php
index 8ae822a0b..89bd9763c 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_log.php
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_log.php
@@ -143,32 +143,7 @@ class Ticket_Log{
     }
     
     public function getActionTextArray(){
-        global $DEFAULT_LANGUAGE;
-        global $AMS_TRANS;
-        //if language get param is given = set cookie
-        //else if no get param is given and a cookie is set, use that language, else use default.
-        if ( isset( $_GET['language'] ) ) {
-             //check if the language is supported 
-             if ( file_exists( $AMS_TRANS . '/' . $_GET['language'] . '.ini' ) ){
-                  //if it's supported, set cookie!
-                  setcookie( 'language',$_GET['language'], time() + 60*60*24*30 );
-                  $language = $_GET['language'];
-             }else{
-                  //the language is not supported, use the default.
-                  $language = $DEFAULT_LANGUAGE;
-             }
-        }else{
-             //if no get param is given, check if a cookie value for language is set 
-             if ( isset( $_COOKIE['language'] ) ) { 
-                  $language = $_COOKIE['language']; 
-             }
-             //else use the default
-             else{
-                   $language = $DEFAULT_LANGUAGE; 
-             }
-        }
-           
-       $variables = parse_ini_file( $AMS_TRANS . '/' . $language . '.ini', true );
+       $variables = Helpers::handle_language();
        $result = array();
        foreach ( $variables['ticket_log'] as $key => $value ){
               $result[$key] = $value;
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_ticket_log.php b/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_ticket_log.php
index b4112f937..3d988b26d 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_ticket_log.php
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_ticket_log.php
@@ -23,7 +23,7 @@ function show_ticket_log(){
                 if($log['action'] == 2){
                     $query_backpart =  WebUsers::getUsername($log['argument']);
                 }else if($log['action'] == 4){
-                    $query_backpart = "<a href='index.php?page=show_reply&id=" . $log['argument'] . "'>" . $log['argument'] . "</a>";
+                    $query_backpart = "<a href='index.php?page=show_reply&id=" . $log['argument'] . "'>ID#" . $log['argument'] . "</a>";
                 }else if($log['action'] == 5){
                     $statusArray = Ticket::getStatusArray();
                     $query_backpart = $statusArray[$log['argument'] ];
@@ -32,6 +32,7 @@ function show_ticket_log(){
                     $query_backpart = $priorityArray[$log['argument'] ];
                 }
                 $result['ticket_logs'][$i]['query'] = $author . " " . $log_action_array[$log['action']] . " " .  $query_backpart;
+                $result['ticket_logs'][$i]['timestamp_elapsed'] = Gui_Elements::time_elapsed_string($log['timestamp']);
                 $i++;
             }    
             if(WebUsers::isAdmin()){
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_reply.tpl b/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_reply.tpl
new file mode 100644
index 000000000..b85cfca05
--- /dev/null
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_reply.tpl
@@ -0,0 +1,20 @@
+{block name=content}
+<div class="row-fluid sortable ui-sortable">
+    <div class="box span12">
+        <div class="box-header well" data-original-title="">
+            <h2><i class="icon-user"></i> Reply ID# of Ticket #</h2>
+            <div class="box-icon">
+                <a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
+                <a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
+            </div>
+        </div>
+        <div class="box-content">
+            <div class="row-fluid">
+                <legend>Info</legend>
+		
+	    </div>                   
+        </div>
+    </div><!--/span-->
+</div><!--/row-->
+{/block}
+	
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_ticket_log.tpl b/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_ticket_log.tpl
index 10752f55a..7ae92b732 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_ticket_log.tpl
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_ticket_log.tpl
@@ -23,7 +23,7 @@
 			  {foreach from=$ticket_logs item=log}
 			  <tr>
 				<td>{$log.tLogId}</td>
-				<td>{$log.timestamp}</td>
+				<td><a href="#" title="{$log.timestamp_elapsed}" data-rel="tooltip"  data-placement="right">{$log.timestamp}</td>
 				<td>{$log.query}</td>
 			  </tr>
 			  {/foreach}