diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/sync.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/sync.php
index 170a1c4bf..1c68b822b 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/sync.php
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/sync.php
@@ -25,13 +25,27 @@ class Sync{
     
                 switch($record['type']) {
                     case 'createPermissions':
-                    case 'user_edit':
+                    case 'change_pass':
+                        $decode = json_decode($record['query']);
+                        $values = array('user' => $decode[0], 'pass' => $decode[1]);
+                        //make connection with and put into shard db & delete from the lib
+                        $dbs->execute("SET Password = :pass WHERE Login = :user",$values);              
+                        $dbl->execute("DELETE FROM ams_querycache WHERE SID=:SID",array('SID' => $record['SID']));
+                        break;
+                    case 'change_mail':
+                        $decode = json_decode($record['query']);
+                        $values = array('user' => $decode[0], 'mail' => $decode[1]);
+                        //make connection with and put into shard db & delete from the lib
+                        $dbs->execute("SET Email = :mail WHERE Login = :user",$values);              
+                        $dbl->execute("DELETE FROM ams_querycache WHERE SID=:SID",array('SID' => $record['SID']));
+                        break;
                     case 'createUser': 
                         $decode = json_decode($record['query']);
-                        $query = array('login' => $decode[0], 'pass' => $decode[1], 'mail' => $decode[2] );
+                        $values = array('login' => $decode[0], 'pass' => $decode[1], 'mail' => $decode[2] );
                         //make connection with and put into shard db & delete from the lib
-                        $dbs->execute("INSERT INTO user (Login, Password, Email) VALUES (:login, :pass, :mail)",$query);              
+                        $dbs->execute("INSERT INTO user (Login, Password, Email) VALUES (:login, :pass, :mail)",$values);              
                         $dbl->execute("DELETE FROM ams_querycache WHERE SID=:SID",array('SID' => $record['SID']));
+                        break;
                 }
             }
             print('Syncing completed');
diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/users.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/users.php
index 7083d6bfa..4de9ac6fe 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/users.php
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/users.php
@@ -380,7 +380,7 @@ class Users{
                //oh noooz, the shard is offline! Put in query queue at ams_lib db!
                try {
                     $dbl = new DBLayer($cfg['db']['lib']);
-                    $dbl->execute("INSERT INTO ams_querycache (type, query) VALUES (:type, :query)",array("type" => "changepass",
+                    $dbl->execute("INSERT INTO ams_querycache (type, query) VALUES (:type, :query)",array("type" => "change_pass",
                     "query" => json_encode(array($values["user"],$values["pass"]))));
                     return "shardoffline";
                }catch (PDOException $e) {
@@ -404,7 +404,7 @@ class Users{
                //oh noooz, the shard is offline! Put in query queue at ams_lib db!
                try {
                     $dbl = new DBLayer($cfg['db']['lib']);
-                    $dbl->execute("INSERT INTO ams_querycache (type, query) VALUES (:type, :query)",array("type" => "changemail",
+                    $dbl->execute("INSERT INTO ams_querycache (type, query) VALUES (:type, :query)",array("type" => "change_mail",
                     "query" => json_encode(array($values["user"],$values["mail"]))));
                     return "shardoffline";
                }catch (PDOException $e) {
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/sql/DBScheme.png b/code/ryzom/tools/server/ryzom_ams/www/html/sql/DBScheme.png
index 38d318ad8..340e67c5c 100644
Binary files a/code/ryzom/tools/server/ryzom_ams/www/html/sql/DBScheme.png and b/code/ryzom/tools/server/ryzom_ams/www/html/sql/DBScheme.png differ
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/sql/install.php b/code/ryzom/tools/server/ryzom_ams/www/html/sql/install.php
index 268d4c8df..3e36ca6c8 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/sql/install.php
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/sql/install.php
@@ -45,6 +45,39 @@
             `query` VARCHAR( 512 ) NOT NULL 
             );
             
+            DROP TABLE IF EXISTS `" . $cfg['db']['lib']['name'] ."`.`ticket_category` ;
+            CREATE  TABLE IF NOT EXISTS `" . $cfg['db']['lib']['name'] ."`.`ticket_category` (
+              `TCategoryId` INT NOT NULL AUTO_INCREMENT ,
+              `Name` VARCHAR(45) NOT NULL ,
+              PRIMARY KEY (`TCategoryId`) ,
+              UNIQUE INDEX `Name_UNIQUE` (`Name` ASC) )
+            ENGINE = InnoDB;
+            
+            DROP TABLE IF EXISTS `" . $cfg['db']['lib']['name'] ."`.`ticket` ;
+
+            CREATE  TABLE IF NOT EXISTS `" . $cfg['db']['lib']['name'] ."`.`ticket` (
+              `TId` INT NOT NULL AUTO_INCREMENT ,
+              `Timestamp` TIMESTAMP NOT NULL ,
+              `Title` VARCHAR(120) NOT NULL ,
+              `Status` INT NULL DEFAULT 0 ,
+              `Queue` INT NULL DEFAULT 0 ,
+              `Ticket_Category` INT NOT NULL ,
+              `Author` INT NOT NULL ,
+              PRIMARY KEY (`TId`) ,
+              INDEX `fk_ticket_ticket_category_idx` (`Ticket_Category` ASC) ,
+              INDEX `fk_ticket_ams_user_idx` (`Author` ASC) ,
+              CONSTRAINT `fk_ticket_ticket_category`
+                FOREIGN KEY (`Ticket_Category` )
+                REFERENCES `" . $cfg['db']['lib']['name'] ."`.`ticket_category` (`TCategoryId` )
+                ON DELETE NO ACTION
+                ON UPDATE NO ACTION,
+              CONSTRAINT `fk_ticket_ams_user`
+                FOREIGN KEY (`Author` )
+                REFERENCES `" . $cfg['db']['lib']['name'] ."`.`ams_user` (`UId` )
+                ON DELETE NO ACTION
+                ON UPDATE NO ACTION)
+            ENGINE = InnoDB;
+
 
         ";
         $dbl->executeWithoutParams($sql);
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/sql/ticketsystemmodel.mwb b/code/ryzom/tools/server/ryzom_ams/www/html/sql/ticketsystemmodel.mwb
index cc6d5b4d4..c9fedd676 100644
Binary files a/code/ryzom/tools/server/ryzom_ams/www/html/sql/ticketsystemmodel.mwb and b/code/ryzom/tools/server/ryzom_ams/www/html/sql/ticketsystemmodel.mwb differ