diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_reply.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_reply.php
index e58484a06..d21cdd2a7 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_reply.php
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_reply.php
@@ -19,19 +19,23 @@ class Ticket_Reply{
     //return constructed element based on TCategoryId
     public static function getRepliesOfTicket( $ticket_id) {
         $dbl = new DBLayer("lib");
-        $statement = $dbl->execute("SELECT * FROM ticket_reply INNER JOIN ticket_content ON ticket_reply.Content = ticket_content.TContentId and ticket_reply.Ticket=:id", array('id' => $ticket_id));
+        $statement = $dbl->execute("SELECT * FROM ticket_reply INNER JOIN ticket_content INNER JOIN ticket_user ON ticket_reply.Content = ticket_content.TContentId and ticket_reply.Ticket=:id and ticket_user.TUserId = ticket_reply.Author ORDER BY ticket_reply.TReplyId ASC", array('id' => $ticket_id));
         $row = $statement->fetchAll();
         $result = Array();
         foreach($row as $tReply){
-            $instanceReply = new self();
-            $instanceReply->setTReplyId($tReply['TReplyId']);
-            $instanceReply->setTimestamp($tReply['Timestamp']);
-            $instanceReply->set($tReply['Ticket'],$tReply['Content'],$tReply['Author']);
+            $instanceAuthor = Ticket_User::constr_TUserId($tReply['Author']);
+            $instanceAuthor->setExternId($tReply['ExternId']);
+            $instanceAuthor->setPermission($tReply['Permission']);
             
             $instanceContent = new Ticket_Content();
             $instanceContent->setTContentId($tReply['TContentId']);
             $instanceContent->setContent($tReply['Content']);
             
+            $instanceReply = new self();
+            $instanceReply->setTReplyId($tReply['TReplyId']);
+            $instanceReply->setTimestamp($tReply['Timestamp']);
+            $instanceReply->setAuthor($instanceAuthor);
+            $instanceReply->setTicket($ticket_id);
             $instanceReply->setContent($instanceContent);
             
             $result[] = $instanceReply;
diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_user.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_user.php
index 32ad604f5..506cc4193 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_user.php
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_user.php
@@ -65,17 +65,11 @@ class Ticket_User{
     ////////////////////////////////////////////Getters////////////////////////////////////////////////////
     
     public function getPermission(){
-        if ($this->permission == ""){
-            $this->load_With_TUserId($this->tUserId);
-        }
         return $this->permission;
     }
    
    
     public function getExternId(){
-        if ($this->ExternId == ""){
-            $this->load_With_TUserId($this->tUserId);
-        }
         return $this->externId;
     }
     
@@ -96,4 +90,9 @@ class Ticket_User{
         $this->externId = $id;
     }
     
+    public function setTUserId($id){
+        $this->tUserId= $id;
+    }
+    
+    
 }
\ No newline at end of file
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_ticket.php b/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_ticket.php
index 919d38ca8..93654d126 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_ticket.php
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_ticket.php
@@ -13,7 +13,12 @@ function show_ticket(){
             $entire_ticket = Ticket::getEntireTicket( $result['ticket_id']);
             $result['ticket_tId'] = $entire_ticket['ticket_obj']->getTId();
             $result['ticket_title'] = $entire_ticket['ticket_obj']->getTitle();
-            $result['ticket_replies'] = Gui_Elements::make_table($entire_ticket['reply_array'], Array("getTReplyId","getContent()->getContent","getTimestamp"), Array("tReplyId","replyContent","timestamp"));
+            $result['ticket_replies'] = Gui_Elements::make_table($entire_ticket['reply_array'], Array("getTReplyId","getContent()->getContent","getTimestamp","getAuthor()->getExternId","getAuthor()->getPermission"), Array("tReplyId","replyContent","timestamp","authorExtern","permission"));
+            $i = 0;
+            foreach( $result['ticket_replies'] as $reply){
+                $result['ticket_replies'][$i]['author'] = WebUsers::getUsername($reply['authorExtern']);
+                $i++;
+            }
             return $result;
             
         }else{
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_ticket.tpl b/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_ticket.tpl
index 09967552b..22d8f8c46 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_ticket.tpl
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_ticket.tpl
@@ -2,7 +2,7 @@
 <div class="row-fluid sortable ui-sortable">
     <div class="box span12">
         <div class="box-header well" data-original-title="">
-            <h2><i class="icon-tag"></i> {$t_title}[ID#{$ticket_tId}] </h2>
+            <h2><i class="icon-tags"></i> {$t_title}[ID#{$ticket_tId}] </h2>
             <div class="box-icon">
                 <a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
                 <a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
@@ -16,7 +16,13 @@
 			{foreach from=$ticket_replies item=reply}
 			<tr>
 			    <td>
-				<p><span class="label label-info">[ID#{$reply.tReplyId}] {$reply.timestamp}</span> <span class="label label-warning"><strong>{$username}</span></strong></p>
+				<p><span class="label label-info"><i class="icon-tag icon-white"></i> [ID#{$reply.tReplyId}] {$reply.timestamp}</span>
+				{if $reply.permission eq '1'}
+				<!-- <span class="label label-important"><strong></i>[User]:</strong></span>-->
+				{else if $reply.permission eq '2'}
+			        <span class="label label-important"><strong><i class="icon-star icon-white"></i>[CSR]</strong></span>
+				{/if}
+				<span class="label label-warning"><strong><i class="icon-user icon-white"></i>{$reply.author}</strong></span></p>
 				<p><pre>{$reply.replyContent}</pre></p>
 			    </td>
 			</tr>