mirror of
https://port.numenaute.org/aleajactaest/khanat-code-old.git
synced 2024-11-14 03:09:04 +00:00
574 lines
21 KiB
PHP
574 lines
21 KiB
PHP
<?php
|
|
|
|
/**
|
|
* class that handles most ticket related functions.
|
|
* the ticket class is used for most ticketing related functions, it also holds some wrapper functions.
|
|
* @author Daan Janssens, mentored by Matthew Lagoe
|
|
*/
|
|
class Ticket{
|
|
|
|
private $tId; /**< The id of ticket */
|
|
private $timestamp; /**< Timestamp of the ticket */
|
|
private $title; /**< Title of the ticket */
|
|
private $status; /**< Status of the ticket (0 = waiting on user reply, 1 = waiting on support, (2= not used atm), 3 = closed */
|
|
private $queue; /**< (not in use atm) */
|
|
private $ticket_category; /**< the id of the category belonging to the ticket */
|
|
private $author; /**< The ticket_users id */
|
|
private $priority; /**< The priority of the ticket where 0 = low, 3= supadupahigh */
|
|
|
|
////////////////////////////////////////////Functions////////////////////////////////////////////////////
|
|
|
|
|
|
/**
|
|
* check if a ticket exists.
|
|
* @param $id the id of the ticket to be checked.
|
|
* @return true if the ticket exists, else false.
|
|
*/
|
|
public static function ticketExists($id) {
|
|
$dbl = new DBLayer("lib");
|
|
//check if ticket exists
|
|
if( $dbl->select("`ticket`", array('ticket_id' => $id), "`TId` = :ticket_id")->rowCount() ){
|
|
return true;
|
|
}else{
|
|
return false;
|
|
}
|
|
}
|
|
|
|
|
|
/**
|
|
* return an array of the possible statuses
|
|
* @return an array containing the string values that represent the different statuses.
|
|
*/
|
|
public static function getStatusArray() {
|
|
return Array("Waiting on user reply","Waiting on support","Waiting on Dev reply","Closed");
|
|
}
|
|
|
|
|
|
/**
|
|
* return an array of the possible priorities
|
|
* @return an array containing the string values that represent the different priorities.
|
|
*/
|
|
public static function getPriorityArray() {
|
|
return Array("Low","Normal","High","Super Dupa High");
|
|
}
|
|
|
|
|
|
/**
|
|
* return an entire ticket.
|
|
* returns the ticket object and an array of all replies to that ticket.
|
|
* @param $id the id of the ticket.
|
|
* @param $view_as_admin true if the viewer of the ticket is a mod, else false (depending on this it will also show the hidden comments)
|
|
* @return an array containing the 'ticket_obj' and a 'reply_array', which is an array containing all replies to that ticket.
|
|
*/
|
|
public static function getEntireTicket($id,$view_as_admin) {
|
|
$ticket = new Ticket();
|
|
$ticket->load_With_TId($id);
|
|
$reply_array = Ticket_Reply::getRepliesOfTicket($id, $view_as_admin);
|
|
return Array('ticket_obj' => $ticket,'reply_array' => $reply_array);
|
|
}
|
|
|
|
|
|
/**
|
|
* return all tickets of a specific user.
|
|
* an array of all tickets created by a specific user are returned by this function.
|
|
* @param $author the id of the user of whom we want all tickets from.
|
|
* @return an array containing all ticket objects related to a user.
|
|
*/
|
|
public static function getTicketsOf($author) {
|
|
$dbl = new DBLayer("lib");
|
|
$statement = $dbl->execute("SELECT * FROM ticket INNER JOIN ticket_user ON ticket.Author = ticket_user.TUserId and ticket_user.ExternId=:id", array('id' => $author));
|
|
$row = $statement->fetchAll();
|
|
$result = Array();
|
|
foreach($row as $ticket){
|
|
$instance = new self();
|
|
$instance->setTId($ticket['TId']);
|
|
$instance->setTimestamp($ticket['Timestamp']);
|
|
$instance->setTitle($ticket['Title']);
|
|
$instance->setStatus($ticket['Status']);
|
|
$instance->setQueue($ticket['Queue']);
|
|
$instance->setTicket_Category($ticket['Ticket_Category']);
|
|
$instance->setAuthor($ticket['Author']);
|
|
$result[] = $instance;
|
|
}
|
|
return $result;
|
|
}
|
|
|
|
|
|
|
|
/**
|
|
* function that creates a new ticket.
|
|
* A new ticket will be created, in case the extra_info != 0 and the http request came from ingame, then a ticket_info page will be created.
|
|
* A log entry will be written, depending on the $real_authors value. In case the for_support_group parameter is set, the ticket will be forwarded immediately.
|
|
* Also the mail handler will create a new email that will be sent to the author to notify him that his ticket is freshly created.
|
|
* @param $title the title we want to give to the ticket.
|
|
* @param $content the content we want to give to the starting post of the ticket.
|
|
* @param $category the id of the category that should be related to the ticket.
|
|
* @param $author the person who's id will be stored in the database as creator of the ticket.
|
|
* @param $real_author should be the same id, or a moderator/admin who creates a ticket for another user (this is used for logging purposes).
|
|
* @param $for_support_group in case you directly want to forward the ticket after creating it. (default value = 0 = don't forward)
|
|
* @param $extra_info used for creating an ticket_info page related to the ticket, this only happens when the ticket is made ingame.
|
|
* @return the created tickets id.
|
|
*/
|
|
public static function create_Ticket( $title, $content, $category, $author, $real_author, $for_support_group = 0, $extra_info = 0) {
|
|
|
|
//create the new ticket!
|
|
$ticket = new Ticket();
|
|
$values = array("Title" => $title, "Timestamp"=>0, "Status"=> 1, "Queue"=> 0, "Ticket_Category" => $category, "Author" => $author, "Priority" => 0);
|
|
$ticket->set($values);
|
|
$ticket->create();
|
|
$ticket_id = $ticket->getTId();
|
|
|
|
//if ingame then add an extra info
|
|
if(Helpers::check_if_game_client() && $extra_info != 0){
|
|
$extra_info['Ticket'] = $ticket_id;
|
|
Ticket_Info::create_Ticket_Info($extra_info);
|
|
}
|
|
|
|
//write a log entry
|
|
if ( $author == $real_author){
|
|
Ticket_Log::createLogEntry( $ticket_id, $author, 1);
|
|
}else{
|
|
Ticket_Log::createLogEntry( $ticket_id, $real_author, 2, $author);
|
|
}
|
|
Ticket_Reply::createReply($content, $author, $ticket_id, 0, $author);
|
|
|
|
//forwards the ticket directly after creation to the supposed support group
|
|
if($for_support_group){
|
|
Ticket::forwardTicket(0, $ticket_id, $for_support_group);
|
|
}
|
|
|
|
//send email that new ticket has been created
|
|
Mail_Handler::send_ticketing_mail($ticket->getAuthor(), $ticket, $content, "NEW", $ticket->getForwardedGroupId());
|
|
return $ticket_id;
|
|
|
|
}
|
|
|
|
|
|
/**
|
|
* updates the ticket's status.
|
|
* A log entry about this will be created only if the newStatus is different from the current status.
|
|
* @param $ticket_id the id of the ticket of which we want to change the status.
|
|
* @param $newStatus the new status value (integer)
|
|
* @param $author the user (id) that performed the update status action
|
|
*/
|
|
public static function updateTicketStatus( $ticket_id, $newStatus, $author) {
|
|
|
|
$ticket = new Ticket();
|
|
$ticket->load_With_TId($ticket_id);
|
|
if ($ticket->getStatus() != $newStatus){
|
|
$ticket->setStatus($newStatus);
|
|
Ticket_Log::createLogEntry( $ticket_id, $author, 5, $newStatus);
|
|
}
|
|
$ticket->update();
|
|
|
|
}
|
|
|
|
|
|
/**
|
|
* updates the ticket's status & priority.
|
|
* A log entry about this will be created only if the newStatus is different from the current status and also when the newPriority is different from the current priority.
|
|
* @todo break this function up into a updateStatus (already exists) and updatePriority function and perhaps write a wrapper function for the combo.
|
|
* @param $ticket_id the id of the ticket of which we want to change the status & priority
|
|
* @param $newStatus the new status value (integer)
|
|
* @param $newPriority the new priority value (integer)
|
|
* @param $author the user (id) that performed the update
|
|
*/
|
|
public static function updateTicketStatusAndPriority( $ticket_id, $newStatus, $newPriority, $author) {
|
|
|
|
$ticket = new Ticket();
|
|
$ticket->load_With_TId($ticket_id);
|
|
if ($ticket->getStatus() != $newStatus){
|
|
$ticket->setStatus($newStatus);
|
|
Ticket_Log::createLogEntry( $ticket_id, $author, 5, $newStatus);
|
|
}
|
|
if ($ticket->getPriority() != $newPriority){
|
|
$ticket->setPriority($newPriority);
|
|
Ticket_Log::createLogEntry( $ticket_id, $author, 6, $newPriority);
|
|
}
|
|
$ticket->update();
|
|
|
|
}
|
|
|
|
|
|
/**
|
|
* return the latest reply of a ticket
|
|
* @param $ticket_id the id of the ticket.
|
|
* @return a ticket_reply object.
|
|
*/
|
|
public static function getLatestReply( $ticket_id) {
|
|
$dbl = new DBLayer("lib");
|
|
$statement = $dbl->execute("SELECT * FROM ticket_reply WHERE Ticket =:id ORDER BY TReplyId DESC LIMIT 1 ", array('id' => $ticket_id));
|
|
$reply = new Ticket_Reply();
|
|
$reply->set($statement->fetch());
|
|
return $reply;
|
|
}
|
|
|
|
|
|
/**
|
|
* create a new reply for a ticket.
|
|
* A reply will only be added if the content isn't empty and if the ticket isn't closed.
|
|
* The ticket creator will be notified by email that someone else replied on his ticket.
|
|
* @param $content the content of the reply
|
|
* @param $author the author of the reply
|
|
* @param $ticket_id the id of the ticket to which we want to add the reply.
|
|
* @param $hidden boolean that specifies if the reply should only be shown to mods/admins or all users.
|
|
*/
|
|
public static function createReply($content, $author, $ticket_id, $hidden){
|
|
//if not empty
|
|
if(! ( Trim ( $content ) === '' )){
|
|
$content = filter_var($content, FILTER_SANITIZE_STRING);
|
|
$ticket = new Ticket();
|
|
$ticket->load_With_TId($ticket_id);
|
|
//if status is not closed
|
|
if($ticket->getStatus() != 3){
|
|
Ticket_Reply::createReply($content, $author, $ticket_id, $hidden, $ticket->getAuthor());
|
|
|
|
//notify ticket author that a new reply is added!
|
|
if($ticket->getAuthor() != $author){
|
|
Mail_Handler::send_ticketing_mail($ticket->getAuthor(), $ticket, $content, "REPLY", $ticket->getForwardedGroupId());
|
|
}
|
|
|
|
|
|
}else{
|
|
//TODO: Show error message that ticket is closed
|
|
}
|
|
}else{
|
|
//TODO: Show error content is empty
|
|
}
|
|
}
|
|
|
|
|
|
/**
|
|
* assign a ticket to a user.
|
|
* Checks if the ticket exists, if so then it will try to assign the user to it, a log entry will be written about this.
|
|
* @param $user_id the id of user trying to be assigned to the ticket.
|
|
* @param $ticket_id the id of the ticket that we try to assign to the user.
|
|
* @return SUCCESS_ASSIGNED, TICKET_NOT_EXISTING or ALREADY_ASSIGNED
|
|
*/
|
|
public static function assignTicket($user_id, $ticket_id){
|
|
if(self::ticketExists($ticket_id)){
|
|
$returnvalue = Assigned::assignTicket($user_id, $ticket_id);
|
|
Ticket_Log::createLogEntry( $ticket_id, $user_id, 7);
|
|
return $returnvalue;
|
|
}else{
|
|
return "TICKET_NOT_EXISTING";
|
|
}
|
|
}
|
|
|
|
|
|
/**
|
|
* unassign a ticket of a user.
|
|
* Checks if the ticket exists, if so then it will try to unassign the user of it, a log entry will be written about this.
|
|
* @param $user_id the id of user trying to be assigned to the ticket.
|
|
* @param $ticket_id the id of the ticket that we try to assign to the user.
|
|
* @return SUCCESS_UNASSIGNED, TICKET_NOT_EXISTING or NOT_ASSIGNED
|
|
*/
|
|
public static function unAssignTicket($user_id, $ticket_id){
|
|
if(self::ticketExists($ticket_id)){
|
|
$returnvalue = Assigned::unAssignTicket($user_id, $ticket_id);
|
|
Ticket_Log::createLogEntry( $ticket_id, $user_id, 9);
|
|
return $returnvalue;
|
|
}else{
|
|
return "TICKET_NOT_EXISTING";
|
|
}
|
|
}
|
|
|
|
|
|
/**
|
|
* forward a ticket to a specific support group.
|
|
* Checks if the ticket exists, if so then it will try to forward the ticket to the support group specified, a log entry will be written about this.
|
|
* if no log entry should be written then the user_id should be 0, else te $user_id will be used in the log to specify who forwarded it.
|
|
* @param $user_id the id of user trying to forward the ticket.
|
|
* @param $ticket_id the id of the ticket that we try to forward to a support group.
|
|
* @param $group_id the id of the support group.
|
|
* @return SUCCESS_FORWARDED, TICKET_NOT_EXISTING or INVALID_SGROUP
|
|
*/
|
|
public static function forwardTicket($user_id, $ticket_id, $group_id){
|
|
if(self::ticketExists($ticket_id)){
|
|
if(isset($group_id) && $group_id != ""){
|
|
//forward the ticket
|
|
$returnvalue = Forwarded::forwardTicket($group_id, $ticket_id);
|
|
|
|
if($user_id != 0){
|
|
//unassign the ticket incase the ticket is assined to yourself
|
|
self::unAssignTicket($user_id, $ticket_id);
|
|
//make a log entry of this action
|
|
Ticket_Log::createLogEntry( $ticket_id, $user_id, 8, $group_id);
|
|
}
|
|
return $returnvalue;
|
|
}else{
|
|
return "INVALID_SGROUP";
|
|
}
|
|
}else{
|
|
return "TICKET_NOT_EXISTING";
|
|
}
|
|
}
|
|
|
|
|
|
|
|
|
|
////////////////////////////////////////////Methods////////////////////////////////////////////////////
|
|
|
|
/**
|
|
* A constructor.
|
|
* Empty constructor
|
|
*/
|
|
public function __construct() {
|
|
|
|
}
|
|
|
|
|
|
/**
|
|
* sets the object's attributes.
|
|
* @param $values should be an array of the form array('TId' => ticket_id, 'Title' => title, 'Status'=> status, 'Timestamp' => ts, 'Queue' => queue,
|
|
* 'Ticket_Category' => tc, 'Author' => author, 'Priority' => priority).
|
|
*/
|
|
public function set($values){
|
|
if(isset($values['TId'])){
|
|
$this->tId = $values['TId'];
|
|
}
|
|
$this->title = $values['Title'];
|
|
$this->status = $values['Status'];
|
|
$this->timestamp = $values['Timestamp'];
|
|
$this->queue = $values['Queue'];
|
|
$this->ticket_category = $values['Ticket_Category'];
|
|
$this->author = $values['Author'];
|
|
$this->priority = $values['Priority'];
|
|
}
|
|
|
|
|
|
/**
|
|
* creates a new 'ticket' entry.
|
|
* this method will use the object's attributes for creating a new 'ticket' entry in the database.
|
|
*/
|
|
public function create(){
|
|
$dbl = new DBLayer("lib");
|
|
$this->tId = $dbl->executeReturnId("ticket", Array('Timestamp'=>now(), 'Title' => $this->title, 'Status' => $this->status, 'Queue' => $this->queue, 'Ticket_Category' => $this->ticket_category, 'Author' => $this->author, 'Priority' => $this->priority));
|
|
}
|
|
|
|
|
|
/**
|
|
* loads the object's attributes.
|
|
* loads the object's attributes by giving a TId (ticket id).
|
|
* @param $id the id of the ticket that should be loaded
|
|
*/
|
|
public function load_With_TId( $id) {
|
|
$dbl = new DBLayer("lib");
|
|
$statement = $dbl->select("ticket", array('id' => $id), "TId=:id");
|
|
$row = $statement->fetch();
|
|
$this->tId = $row['TId'];
|
|
$this->timestamp = $row['Timestamp'];
|
|
$this->title = $row['Title'];
|
|
$this->status = $row['Status'];
|
|
$this->queue = $row['Queue'];
|
|
$this->ticket_category = $row['Ticket_Category'];
|
|
$this->author = $row['Author'];
|
|
$this->priority = $row['Priority'];
|
|
}
|
|
|
|
|
|
/**
|
|
* update the objects attributes to the db.
|
|
*/
|
|
public function update(){
|
|
$dbl = new DBLayer("lib");
|
|
$dbl->update("ticket", Array('Timestamp' => $this->timestamp, 'Title' => $this->title, 'Status' => $this->status, 'Queue' => $this->queue, 'Ticket_Category' => $this->ticket_category, 'Author' => $this->author, 'Priority' => $this->priority), "TId=$this->tId");
|
|
}
|
|
|
|
|
|
/**
|
|
* check if a ticket has a ticket_info page or not.
|
|
* @return true or false
|
|
*/
|
|
public function hasInfo(){
|
|
return Ticket_Info::TicketHasInfo($this->getTId());
|
|
}
|
|
|
|
|
|
////////////////////////////////////////////Getters////////////////////////////////////////////////////
|
|
|
|
/**
|
|
* get tId attribute of the object.
|
|
*/
|
|
public function getTId(){
|
|
return $this->tId;
|
|
}
|
|
|
|
/**
|
|
* get timestamp attribute of the object in the format defined in the outputTime function of the Helperclass.
|
|
*/
|
|
public function getTimestamp(){
|
|
return Helpers::outputTime($this->timestamp);
|
|
}
|
|
|
|
/**
|
|
* get title attribute of the object.
|
|
*/
|
|
public function getTitle(){
|
|
return $this->title;
|
|
}
|
|
|
|
/**
|
|
* get status attribute of the object.
|
|
*/
|
|
public function getStatus(){
|
|
return $this->status;
|
|
}
|
|
|
|
/**
|
|
* get status attribute of the object in the form of text (string).
|
|
*/
|
|
public function getStatusText(){
|
|
$statusArray = Ticket::getStatusArray();
|
|
return $statusArray[$this->getStatus()];
|
|
}
|
|
|
|
/**
|
|
* get category attribute of the object in the form of text (string).
|
|
*/
|
|
public function getCategoryName(){
|
|
$category = Ticket_Category::constr_TCategoryId($this->getTicket_Category());
|
|
return $category->getName();
|
|
}
|
|
|
|
/**
|
|
* get queue attribute of the object.
|
|
*/
|
|
public function getQueue(){
|
|
return $this->queue;
|
|
}
|
|
|
|
/**
|
|
* get ticket_category attribute of the object (int).
|
|
*/
|
|
public function getTicket_Category(){
|
|
return $this->ticket_category;
|
|
}
|
|
|
|
/**
|
|
* get author attribute of the object (int).
|
|
*/
|
|
public function getAuthor(){
|
|
return $this->author;
|
|
}
|
|
|
|
/**
|
|
* get priority attribute of the object (int).
|
|
*/
|
|
public function getPriority(){
|
|
return $this->priority;
|
|
}
|
|
|
|
/**
|
|
* get priority attribute of the object in the form of text (string).
|
|
*/
|
|
public function getPriorityText(){
|
|
$priorityArray = Ticket::getPriorityArray();
|
|
return $priorityArray[$this->getPriority()];
|
|
}
|
|
|
|
/**
|
|
* get the user assigned to the ticket.
|
|
* or return 0 in case not assigned.
|
|
*/
|
|
public function getAssigned(){
|
|
$user_id = Assigned::getUserAssignedToTicket($this->getTId());
|
|
if ($user_id == ""){
|
|
return 0;
|
|
}else{
|
|
return $user_id;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* get the name of the support group to whom the ticket is forwarded
|
|
* or return 0 in case not forwarded.
|
|
*/
|
|
public function getForwardedGroupName(){
|
|
$group_id = Forwarded::getSGroupOfTicket($this->getTId());
|
|
if ($group_id == ""){
|
|
return 0;
|
|
}else{
|
|
return Support_Group::getGroup($group_id)->getName();
|
|
}
|
|
}
|
|
|
|
/**
|
|
* get the id of the support group to whom the ticket is forwarded
|
|
* or return 0 in case not forwarded.
|
|
*/
|
|
public function getForwardedGroupId(){
|
|
$group_id = Forwarded::getSGroupOfTicket($this->getTId());
|
|
if ($group_id == ""){
|
|
return 0;
|
|
}else{
|
|
return $group_id;
|
|
}
|
|
}
|
|
////////////////////////////////////////////Setters////////////////////////////////////////////////////
|
|
|
|
/**
|
|
* set tId attribute of the object.
|
|
* @param $id integer id of the ticket
|
|
*/
|
|
public function setTId($id){
|
|
$this->tId = $id;
|
|
}
|
|
|
|
/**
|
|
* set timestamp attribute of the object.
|
|
* @param $ts timestamp of the ticket
|
|
*/
|
|
public function setTimestamp($ts){
|
|
$this->timestamp = $ts;
|
|
}
|
|
|
|
/**
|
|
* set title attribute of the object.
|
|
* @param $t title of the ticket
|
|
*/
|
|
public function setTitle($t){
|
|
$this->title = $t;
|
|
}
|
|
|
|
/**
|
|
* set status attribute of the object.
|
|
* @param $s status of the ticket(int)
|
|
*/
|
|
public function setStatus($s){
|
|
$this->status = $s;
|
|
}
|
|
|
|
/**
|
|
* set queue attribute of the object.
|
|
* @param $q queue of the ticket
|
|
*/
|
|
public function setQueue($q){
|
|
$this->queue = $q;
|
|
}
|
|
|
|
/**
|
|
* set ticket_category attribute of the object.
|
|
* @param $tc ticket_category id of the ticket(int)
|
|
*/
|
|
public function setTicket_Category($tc){
|
|
$this->ticket_category = $tc;
|
|
}
|
|
|
|
/**
|
|
* set author attribute of the object.
|
|
* @param $a author of the ticket
|
|
*/
|
|
public function setAuthor($a){
|
|
$this->author = $a;
|
|
}
|
|
|
|
/**
|
|
* set priority attribute of the object.
|
|
* @param $p priority of the ticket
|
|
*/
|
|
public function setPriority($p){
|
|
$this->priority = $p;
|
|
}
|
|
|
|
}
|