<?php /** * This function is beign used to load info that's needed for the show_ticket page. * check if the person browsing this page is a mod/admin or the ticket creator himself, if not he'll be redirected to an error page. * if the $_GET['action'] var is set and the user executing is a mod/admin, it will try to execute the action. The actions here are: forwarding of a ticket, * assigning a ticket and unassigning a ticket. This function returns a lot of information that will be used by the template to show the ticket. Mods/admins will be able to * also see hidden replies to a ticket. * @author Daan Janssens, mentored by Matthew Lagoe */ function show_ticket(){ //if logged in if(WebUsers::isLoggedIn() && isset($_GET['id'])){ $result['user_id'] = unserialize($_SESSION['ticket_user'])->getTUserId(); $result['ticket_id'] = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT); $target_ticket = new Ticket(); $target_ticket->load_With_TId($result['ticket_id']); if(Ticket_User::isMod(unserialize($_SESSION['ticket_user'] ))){ if(isset($_POST['action'])){ switch($_POST['action']){ case "forward": $ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT); $group_id = filter_var($_POST['group'], FILTER_SANITIZE_NUMBER_INT); $result['ACTION_RESULT'] = Ticket::forwardTicket($result['user_id'], $ticket_id, $group_id); break; case "assignTicket": $ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT); $result['ACTION_RESULT'] = Ticket::assignTicket($result['user_id'] , $ticket_id); break; case "unAssignTicket": $ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT); $result['ACTION_RESULT'] = Ticket::unAssignTicket($result['user_id'], $ticket_id); break; } } } if(($target_ticket->getAuthor() == unserialize($_SESSION['ticket_user'])->getTUserId()) || Ticket_User::isMod(unserialize($_SESSION['ticket_user']) )){ $show_as_admin = false; if(Ticket_User::isMod(unserialize($_SESSION['ticket_user']))){ $show_as_admin = true; } $entire_ticket = Ticket::getEntireTicket( $result['ticket_id'],$show_as_admin); Ticket_Log::createLogEntry($result['ticket_id'],unserialize($_SESSION['ticket_user'])->getTUserId(), 3); $result['ticket_tId'] = $entire_ticket['ticket_obj']->getTId(); $result['ticket_forwardedGroupName'] = $entire_ticket['ticket_obj']->getForwardedGroupName(); $result['ticket_forwardedGroupId'] = $entire_ticket['ticket_obj']->getForwardedGroupId(); $result['ticket_title'] = $entire_ticket['ticket_obj']->getTitle(); $result['ticket_timestamp'] = $entire_ticket['ticket_obj']->getTimestamp(); $result['ticket_status'] = $entire_ticket['ticket_obj']->getStatus(); $result['ticket_author'] = $entire_ticket['ticket_obj']->getAuthor(); $result['ticket_prioritytext'] = $entire_ticket['ticket_obj']->getPriorityText(); $result['ticket_priorities'] = Ticket::getPriorityArray(); $result['ticket_priority'] = $entire_ticket['ticket_obj']->getPriority(); $result['ticket_statustext'] = $entire_ticket['ticket_obj']->getStatusText(); $result['ticket_lastupdate'] = Gui_Elements::time_elapsed_string(Ticket::getLatestReply($result['ticket_id'])->getTimestamp()); $result['ticket_category'] = $entire_ticket['ticket_obj']->getCategoryName(); $webUser = new WebUsers(Assigned::getUserAssignedToTicket($result['ticket_tId'])); $result['ticket_assignedToText'] = $webUser->getUsername(); $result['ticket_assignedTo'] = Assigned::getUserAssignedToTicket($result['ticket_tId']); $result['ticket_replies'] = Gui_Elements::make_table($entire_ticket['reply_array'], Array("getTReplyId","getContent()->getContent","getTimestamp","getAuthor()->getExternId","getAuthor()->getPermission","getHidden"), Array("tReplyId","replyContent","timestamp","authorExtern","permission","hidden")); $i = 0; global $FILE_WEB_PATH; $result['FILE_WEB_PATH'] = $FILE_WEB_PATH; global $BASE_WEBPATH; $result['BASE_WEBPATH'] = $BASE_WEBPATH; foreach( $result['ticket_replies'] as $reply){ $webReplyUser = new WebUsers($reply['authorExtern']); $result['ticket_replies'][$i]['author'] = $webReplyUser->getUsername(); $i++; } if(Ticket_User::isMod(unserialize($_SESSION['ticket_user']))){ $result['isMod'] = "TRUE"; $result['statusList'] = Ticket::getStatusArray(); $result['sGroups'] = Gui_Elements::make_table_with_key_is_id(Support_Group::getAllSupportGroups(), Array("getName"), "getSGroupId" ); } $result['hasInfo'] = $target_ticket->hasInfo(); global $INGAME_WEBPATH; $result['ingame_webpath'] = $INGAME_WEBPATH; //get attachments $result['ticket_attachments'] = Ticket::getAttachments($result['ticket_id']); return $result; }else{ //ERROR: No access! $_SESSION['error_code'] = "403"; header("Cache-Control: max-age=1"); header("Location: index.php?page=error"); throw new SystemExit(); } }else{ //ERROR: not logged in! header("Cache-Control: max-age=1"); header("Location: index.php"); throw new SystemExit(); } }