Quitta
4e4ddaaf44
queue creator works also added a few extra default queues
2013-07-23 23:38:06 +02:00
Quitta
341a0877ab
queue selector written with javascript functionality
2013-07-23 21:50:39 +02:00
Quitta
79a6c99b09
Added another row of info to the show_ticket where the user to whom the ticket is assigned to and also cleaned up the right side, so user can also assign & unassign while browsing a ticket :)
2013-07-23 03:16:19 +02:00
Quitta
d8458b2ddd
when the ticket starter replies on a ticket the ticket status changes to waiting for support automatically!
2013-07-22 22:58:12 +02:00
Quitta
0e0f0c0fd6
updated logging, when ticket is assigned/unassigned or forwarded, then it will be logged!
2013-07-22 20:33:34 +02:00
Quitta
353865191d
showing in the queue to what support_group the ticket is sent to, also made the query bigger and changed the todo query as primary!
2013-07-22 18:22:21 +02:00
Quitta
8a807a6401
Forward works, though needs refinement! also is shown in ticket info bar
2013-07-22 14:51:42 +02:00
Quitta
879882f0e9
forgot to add tge class
2013-07-22 13:19:21 +02:00
Quitta
f583939ab6
class for forwarding + db update
2013-07-22 13:19:07 +02:00
Quitta
92538c3853
Big Query that makes it possible to see the todo list, also had to fix the assign/unassign
2013-07-21 17:56:24 +02:00
Quitta
1be6112aa2
made the todo queue
2013-07-21 15:38:22 +02:00
Quitta
c0a45df44c
People can assign and unassign to a ticket
2013-07-21 03:49:31 +02:00
Quitta
ff7db2a28c
in the show queue, it also shows the assigned users name :)
2013-07-20 14:45:05 +02:00
Quitta
d1fe49fc7b
base class for assigned added
2013-07-20 13:19:14 +02:00
Quitta
350b78f55e
forgot to push the time-format in config file update! :)
2013-07-20 01:04:20 +02:00
Quitta
9e86017a65
fixed error in time elapsed function and removed the queue structure, one queue class would suffice I guess
2013-07-19 23:36:34 +02:00
kaetemi
cbe1872eb8
Merge with default
2013-07-19 18:12:08 +02:00
kaetemi
18f9a7b8f1
Some necessary ryzom tools did not build when client and server were unchecked
2013-07-19 18:11:31 +02:00
Quitta
16fa7aa7dc
Outputted time is handled by using the Helpers::outputTime function, this makes changees to the time format easy.
...
Also made it possible for admins to edit roles directly in the userlist.
2013-07-19 16:30:58 +02:00
Quitta
19721376a7
Admins/Mods can post hidden replies!
2013-07-19 15:59:39 +02:00
kaetemi
a7970b17ac
Merge with default
2013-07-19 15:38:49 +02:00
kaetemi
07a9d9aa0f
Fix a divide-by-zero crash in the 3ds Max plugins on really fast PCs
2013-07-19 15:37:25 +02:00
kaetemi
efaf25fd95
Merge with default
2013-07-19 14:10:07 +02:00
Quitta
5608185e1d
Changed DB so a reply has a Hidden field, to make it only show up for admins. Also made it only possible to add mods/admins to the support groups!
2013-07-19 11:56:39 +02:00
Quitta
e7f83761ec
Promoting a user to mod/admin or mod to admin, or demoting mod to user, admin to mod/user is now possible!
2013-07-19 03:05:12 +02:00
Quitta
76a3a66c89
fixed some layoutwise stuff, like mods and admins will be shown the same way when replying on a ticket, because users won't be intrested in that anyway
2013-07-19 00:37:47 +02:00
Quitta
cb9289f09c
made it possible or mod's to watch the support group lists, though not to edit them + fixed userlist
2013-07-19 00:12:29 +02:00
kaetemi
f039c22f0c
Merge with default
2013-07-18 23:05:25 +02:00
Quitta
5033e45c6a
refactored to admin/mod + changed install file + added mod menu
2013-07-18 21:12:03 +02:00
Quitta
9922c9e60a
found the @#!$& bug, why on earth did I comment that in the past <,<
2013-07-18 15:52:03 +02:00
Quitta
f4b8ed12a0
changed system to mod/admin permissions, though there's still a bug in show_ticket
2013-07-18 12:43:33 +02:00
Quitta
74a4ed88a2
Deletion of support_groups is possible, on delete cascade is pretty cool :D
2013-07-16 17:43:55 +02:00
Quitta
f59af9ae4f
Delete a user out of a support_group is possible, have to look up how to do the deletion of a group while keeping referential integrity in mind!
2013-07-16 16:43:58 +02:00
Quitta
c45d4a7a3b
changed layout a bit, this seems better! :)
2013-07-16 05:47:31 +02:00
Quitta
66f2b00f60
It's now possible to add someone to a support group
2013-07-16 04:58:54 +02:00
Quitta
4f881e9395
Show single group and there users almost done
2013-07-15 21:18:51 +02:00
Quitta
4cb1b633a2
support group class added + list of support groups added!
2013-07-15 17:29:19 +02:00
Quitta
77ef51b759
Updated database and sql model added support group and insupportgroup
2013-07-14 23:40:24 +02:00
Quitta
668be7f1ab
# ticket queues, though moving away from this approach
2013-07-14 22:33:09 +02:00
Quitta
089830c59e
ticket queue base added
2013-07-14 16:38:36 +02:00
Quitta
781add24c0
small fix to make it run on my server
2013-07-14 03:05:13 +02:00
Quitta
5c0685a071
Show single replies works, though the code for it is a bit ugly, have to refactor that though
2013-07-13 23:18:49 +02:00
Quitta
60508847eb
show time elapsed as tooltip, which could be handy, started making the show_reply.tpl
2013-07-13 18:04:40 +02:00
Quitta
c539aac7df
don't show the textarea for reply when ticket is closed.
2013-07-13 17:11:54 +02:00
Quitta
4c8aa5b128
use language ini files to select correct log thing
2013-07-13 16:41:52 +02:00
Quitta
ffb3499bdb
Show the logs in show_ticket_log
2013-07-13 03:46:15 +02:00
Quitta
578e8d7b3f
started working on the show_ticket_log and encapsulated the createReply of ticket_reply into a ticket class function
2013-07-12 20:10:17 +02:00
Quitta
f310f87658
added log system, added ticketupdateStatusandPriority(), using JSON for keeping action etc
2013-07-12 19:43:33 +02:00
Quitta
1f8ed0b845
Changed database all ID's to Unsigned, also added ticket_log table + started working on the class file
2013-07-12 14:06:06 +02:00
Quitta
fe0366c2a9
fixed upper info bar when showing ticket: which contains the initial time, the time passed since latest update, the status, the category and the priority.
...
DB got updated, ticket has an extra priority field now, to make it easier for admins to make a distinction between tickets! Also made it possible for admins to change the status/priority when replying.
2013-07-11 20:31:34 +02:00
