freescout-restricted-customers/Console/Commands/FetchEmails.php

772 lines
27 KiB
PHP

<?php
/*
SPDX-License-Identifier: AGPL-3.0-only
SPDX-FileCopyrightText: © 2024 Millions Missing FRANCE <info@millionsmissing.fr>
*/
namespace Modules\MMFRestrictedCustomers\Console\Commands;
use App\Attachment;
use App\Conversation;
use App\Email;
use App\Thread;
use App\Events\CustomerCreatedConversation;
use App\Events\CustomerReplied;
use App\Console\Commands\FetchEmails as BaseFetchEmails;
use Modules\MMFRestrictedCustomers\Entities\Customer;
class FetchEmails extends BaseFetchEmails {
/**
* The name and signature of the console command.
*
* --identifier parameter is used to kill fetch-emails command running for too long.
*
* @var string
*/
protected $signature = 'mmfrestrictedcustomers:fetch-emails {--days=3} {--unseen=1} {--identifier=dummy} {--mailboxes=0}';
/**
* Save email from customer as thread.
*/
public function saveCustomerThread($mailbox, $message_id, $prev_thread, $from, $to, $cc, $bcc, $subject, $body, $attachments, $headers, $date) {
// Fetch date & time setting.
$use_mail_date_on_fetching = config('app.use_mail_date_on_fetching');
// Find conversation.
$new = false;
$conversation = null;
$prev_customer_id = null;
if ($use_mail_date_on_fetching) {
$now = $date;
}else{
$now = date('Y-m-d H:i:s');
}
$conv_cc = $cc;
$prev_conv_cc = $conv_cc;
// Customers are created before with email and name,
// and linked to a specific Mailbox.
$customer = Customer::create($from, [ 'mailbox_id' => $mailbox->id ]);
if ($prev_thread) {
$conversation = $prev_thread->conversation;
// If reply came from another customer: change customer, add original as CC.
// If FreeScout will not change the customer, the reply will be shown
// as coming from the original customer (not the real sender) and cause confusion.
// Below after events are fired we roll customer back.
if ($conversation->customer_id != $customer->id) {
$prev_customer_id = $conversation->customer_id;
$prev_customer_email = $conversation->customer_email;
// Do not add to CC emails from the original's BCC
if (!in_array($conversation->customer_email, $conversation->getBccArray())) {
$conv_cc[] = $conversation->customer_email;
}
$conversation->customer_id = $customer->id;
}
} else {
// Create conversation
$new = true;
$conversation = new Conversation();
$conversation->type = Conversation::TYPE_EMAIL;
$conversation->state = Conversation::STATE_PUBLISHED;
$conversation->subject = $subject;
$conversation->setPreview($body);
$conversation->mailbox_id = $mailbox->id;
$conversation->customer_id = $customer->id;
$conversation->created_by_customer_id = $customer->id;
$conversation->source_via = Conversation::PERSON_CUSTOMER;
$conversation->source_type = Conversation::SOURCE_TYPE_EMAIL;
$conversation->created_at = $now;
}
$prev_has_attachments = $conversation->has_attachments;
// Update has_attachments only if email has attachments AND conversation hasn't has_attachments already set
// Prevent to set has_attachments value back to 0 if the new reply doesn't have any attachment
if (!$conversation->has_attachments && count($attachments)) {
// Later we will check which attachments are embedded.
$conversation->has_attachments = true;
}
// Save extra recipients to CC, but do not add the mailbox itself as a CC.
$conversation->setCc(array_merge($conv_cc, array_diff($to, $mailbox->getEmails())));
// BCC should keep BCC of the first email,
// so we change BCC only if it contains emails.
if ($bcc) {
$conversation->setBcc($bcc);
}
$conversation->customer_email = $from;
// Reply from customer makes conversation active
if ($conversation->status != Conversation::STATUS_ACTIVE) {
$conversation->status = \Eventy::filter('conversation.status_changing', Conversation::STATUS_ACTIVE, $conversation);
}
$conversation->last_reply_at = $now;
$conversation->last_reply_from = Conversation::PERSON_CUSTOMER;
// Reply from customer to deleted conversation should undelete it.
if ($conversation->state == Conversation::STATE_DELETED) {
$conversation->state = Conversation::STATE_PUBLISHED;
}
// Set folder id
$conversation->updateFolder();
$conversation->save();
// Thread
$thread = new Thread();
$thread->conversation_id = $conversation->id;
$thread->user_id = $conversation->user_id;
$thread->type = Thread::TYPE_CUSTOMER;
$thread->status = $conversation->status;
$thread->state = Thread::STATE_PUBLISHED;
$thread->message_id = $message_id;
$thread->headers = $this->headerToStr($headers);
$thread->body = $body;
$thread->from = $from;
$thread->setTo($to);
$thread->setCc($cc);
$thread->setBcc($bcc);
$thread->source_via = Thread::PERSON_CUSTOMER;
$thread->source_type = Thread::SOURCE_TYPE_EMAIL;
$thread->customer_id = $customer->id;
$thread->created_by_customer_id = $customer->id;
$thread->created_at = $now;
$thread->updated_at = $now;
if ($new) {
$thread->first = true;
}
try {
$thread->save();
} catch (\Exception $e) {
// Could not save thread.
// https://github.com/freescout-helpdesk/freescout/issues/3186
if ($new) {
$conversation->deleteForever();
}
throw $e;
}
$body_changed = false;
$saved_attachments = $this->saveAttachments($attachments, $thread->id);
if ($saved_attachments) {
// After attachments saved to the disk we can replace cids in body (for PLAIN and HTML body)
$thread->body = $this->replaceCidsWithAttachmentUrls($thread->body, $saved_attachments, $conversation, $prev_has_attachments);
$body_changed = true;
foreach ($saved_attachments as $saved_attachment) {
if (!$saved_attachment['attachment']->embedded) {
$thread->has_attachments = true;
break;
}
}
}
$new_body = Thread::replaceBase64ImagesWithAttachments($thread->body);
if ($new_body != $thread->body) {
$thread->body = $new_body;
$body_changed = true;
}
if ($body_changed) {
$thread->save();
}
// Update conversation here if needed.
if ($new) {
$conversation = \Eventy::filter('conversation.created_by_customer', $conversation, $thread, $customer);
} else {
$conversation = \Eventy::filter('conversation.customer_replied', $conversation, $thread, $customer);
}
// save() will check if something in the model has changed. If it hasn't it won't run a db query.
$conversation->save();
// Update folders counters
$conversation->mailbox->updateFoldersCounters();
if ($new) {
event(new CustomerCreatedConversation($conversation, $thread));
\Eventy::action('conversation.created_by_customer', $conversation, $thread, $customer);
} else {
event(new CustomerReplied($conversation, $thread));
\Eventy::action('conversation.customer_replied', $conversation, $thread, $customer);
}
// Conversation customer changed
// if ($prev_customer_id) {
// event(new ConversationCustomerChanged($conversation, $prev_customer_id, $prev_customer_email, null, $customer));
// }
// Return original customer back.
if ($prev_customer_id) {
$conversation->customer_id = $prev_customer_id;
$conversation->customer_email = $prev_customer_email;
$conversation->setCc(array_merge($prev_conv_cc, array_diff($to, $mailbox->getEmails())));
$conversation->save();
}
return $thread;
}
public function processMessage($message, $message_id, $mailbox, $mailboxes, $extra = false) {
try {
// From - $from is the plain text email.
$from = $message->getReplyTo();
if (!$from
// https://github.com/freescout-helpdesk/freescout/issues/3101
|| !($reply_to = $this->formatEmailList($from))
|| empty($reply_to[0])
|| preg_match('/^.+@unknown$/', $reply_to[0])
) {
$from = $message->getFrom();
}
// https://github.com/freescout-helpdesk/freescout/issues/2833
/*else {
// If this is an auto-responder do not use Reply-To as sender email.
// https://github.com/freescout-helpdesk/freescout/issues/2826
$headers = $this->headerToStr($message->getHeader());
if (\MailHelper::isAutoResponder($headers)) {
$from = $message->getFrom();
}
}*/
if ($from) {
$from = $this->formatEmailList($from);
}
if (!$from) {
$this->logError('From is empty');
$this->setSeen($message, $mailbox);
return;
} else {
$from = $from[0];
}
// Message-ID can be empty.
// https://stackoverflow.com/questions/8513165/php-imap-do-emails-have-to-have-a-messageid
if (!$message_id) {
// Generate artificial Message-ID.
$message_id = \MailHelper::generateMessageId($from, $message->getRawBody());
$this->line('['.date('Y-m-d H:i:s').'] Message-ID is empty, generated artificial Message-ID: '.$message_id);
}
$duplicate_message_id = false;
// Special hack to allow threading into conversations Jira messages.
// https://github.com/freescout-helpdesk/freescout/issues/2927
//
// Jira does not properly populate Reference / In-Reply-To headers.
// When Jira sends a reply the In-Reply-To header is set to:
// JIRA.$\{issue-id}.$\{issue-created-date-millis}@$\{host}
//
// If we see the first message of a ticket we change the Message-ID,
// so all follow-ups in the ticket are nicely threaded.
$jira_message_id = preg_replace('/^(JIRA\.\d+\.\d+)\..*(@Atlassian.JIRA)/', '\1\2', $message_id);
if ($jira_message_id != $message_id) {
if (!Thread::where('message_id', $jira_message_id)->exists()) {
$message_id = $jira_message_id;
}
}
if (!$extra) {
$duplicate_message_id = Thread::where('message_id', $message_id)->first();
}
// Mailbox has been mentioned in Bcc.
if (!$extra && $duplicate_message_id) {
$recipients = array_merge(
$this->formatEmailList($message->getTo()),
$this->formatEmailList($message->getCc())
);
if (!in_array(Email::sanitizeEmail($mailbox->email), $recipients)
// Make sure that previous email has been imported into other mailbox.
&& $duplicate_message_id->conversation
&& $duplicate_message_id->conversation->mailbox_id != $mailbox->id
) {
$extra = true;
$duplicate_message_id = null;
}
}
// Gnerate artificial Message-ID if importing same email into several mailboxes.
if ($extra) {
// Generate artificial Message-ID.
$message_id = \MailHelper::generateMessageId(strstr($message_id, '@') ? $message_id : $from, $mailbox->id.$message_id);
$this->line('['.date('Y-m-d H:i:s').'] Generated artificial Message-ID: '.$message_id);
}
// Check if message already fetched.
if ($duplicate_message_id) {
$this->line('['.date('Y-m-d H:i:s').'] Message with such Message-ID has been fetched before: '.$message_id);
$this->setSeen($message, $mailbox);
return;
}
// Detect prev thread
$is_reply = false;
$prev_thread = null;
$user_id = null;
$user = null; // for user reply only
$message_from_customer = true;
$in_reply_to = $message->getInReplyTo();
$references = $message->getReferences();
$attachments = $message->getAttachments();
$html_body = '';
// Is it a bounce message
$is_bounce = false;
// Determine previous Message-ID
$prev_message_id = '';
if ($in_reply_to) {
$prev_message_id = trim($in_reply_to, '<>');
} elseif ($references) {
if (!is_array($references)) {
$references = array_filter(preg_split('/[, <>]/', $references));
}
// Find first non-empty reference
if (is_array($references)) {
foreach ($references as $reference) {
if (!empty(trim($reference))) {
$prev_message_id = trim($reference);
break;
}
}
}
}
// Some mail service providers change Message-ID of the outgoing email,
// so we are passing Message-ID in marker in body.
$reply_prefixes = [
\MailHelper::MESSAGE_ID_PREFIX_NOTIFICATION,
\MailHelper::MESSAGE_ID_PREFIX_REPLY_TO_CUSTOMER,
\MailHelper::MESSAGE_ID_PREFIX_AUTO_REPLY,
];
// Try to get previous message ID from marker in body.
if (!$prev_message_id || !preg_match('/^('.implode('|', $reply_prefixes).')\-(\d+)\-/', $prev_message_id)) {
$html_body = $message->getHTMLBody(false);
$marker_message_id = \MailHelper::fetchMessageMarkerValue($html_body);
if ($marker_message_id) {
$prev_message_id = $marker_message_id;
}
}
// Bounce detection.
$bounced_message_id = null;
if ($message->hasAttachments()) {
// Detect bounce by attachment.
// Check all attachments.
foreach ($attachments as $attachment) {
if (!empty(Attachment::$types[$attachment->getType()]) && Attachment::$types[$attachment->getType()] == Attachment::TYPE_MESSAGE
) {
if (
// Checking the name will lead to mistakes if someone attaches a file with such name.
// Dashes are converted to space.
//in_array(strtoupper($attachment->getName()), ['RFC822', 'DELIVERY STATUS', 'DELIVERY STATUS NOTIFICATION', 'UNDELIVERED MESSAGE'])
preg_match('/delivery-status/', strtolower($attachment->content_type))
// 7.3.1 The Message/rfc822 (primary) subtype. A Content-Type of "message/rfc822" indicates that the body contains an encapsulated message, with the syntax of an RFC 822 message
//|| $attachment->content_type == 'message/rfc822'
) {
$is_bounce = true;
$this->line('['.date('Y-m-d H:i:s').'] Bounce detected by attachment content-type: '.$attachment->content_type);
// Try to get Message-ID of the original email.
if (!$bounced_message_id) {
//print_r(\MailHelper::parseHeaders($attachment->getContent()));
$bounced_message_id = \MailHelper::getHeader($attachment->getContent(), 'message_id');
}
}
}
}
}
$message_header = $this->headerToStr($message->getHeader());
// Check Content-Type header.
if (!$is_bounce && $message_header) {
if (\MailHelper::detectBounceByHeaders($message_header)) {
$is_bounce = true;
}
}
// Check message's From field.
if (!$is_bounce) {
if ($message->getFrom()) {
$original_from = $this->formatEmailList($message->getFrom());
$original_from = $original_from[0];
$is_bounce = preg_match('/^mailer\-daemon@/i', $original_from);
if ($is_bounce) {
$this->line('['.date('Y-m-d H:i:s').'] Bounce detected by From header: '.$original_from);
}
}
}
// Check Return-Path header
if (!$is_bounce && preg_match("/^Return\-Path: <>/i", $message_header)) {
$this->line('['.date('Y-m-d H:i:s').'] Bounce detected by Return-Path header.');
$is_bounce = true;
}
if ($is_bounce && !$bounced_message_id) {
foreach ($attachments as $attachment_msg) {
// 7.3.1 The Message/rfc822 (primary) subtype. A Content-Type of "message/rfc822" indicates that the body contains an encapsulated message, with the syntax of an RFC 822 message
if ($attachment_msg->content_type == 'message/rfc822') {
$bounced_message_id = \MailHelper::getHeader($attachment_msg->getContent(), 'message_id');
if ($bounced_message_id) {
break;
}
}
}
}
// Is it a message from Customer or User replied to the notification
preg_match('/^'.\MailHelper::MESSAGE_ID_PREFIX_NOTIFICATION."\-(\d+)\-(\d+)\-/", $prev_message_id, $m);
if (!$is_bounce && !empty($m[1]) && !empty($m[2])) {
// Reply from User to the notification
$prev_thread = Thread::find($m[1]);
$user_id = $m[2];
$user = User::find($user_id);
$message_from_customer = false;
$is_reply = true;
if (!$user) {
$this->logError('User not found: '.$user_id);
$this->setSeen($message, $mailbox);
return;
}
$this->line('['.date('Y-m-d H:i:s').'] Message from: User');
} else {
// Message from Customer or User replied to his reply to notification
$this->line('['.date('Y-m-d H:i:s').'] Message from: Customer');
if (!$is_bounce) {
if ($prev_message_id) {
$prev_thread_id = '';
// Customer replied to the email from user
preg_match('/^'.\MailHelper::MESSAGE_ID_PREFIX_REPLY_TO_CUSTOMER."\-(\d+)\-([a-z0-9]+)@/", $prev_message_id, $m);
// Simply checking thread_id from message_id was causing an issue when
// customer was sending a message from FreeScout - the message was
// connected to the wrong conversation.
if (!empty($m[1]) && !empty($m[2])) {
$message_id_hash = $m[2];
if (strlen($message_id_hash) == 16) {
if ($message_id_hash == \MailHelper::getMessageIdHash($m[1])) {
$prev_thread_id = $m[1];
}
} else {
// Backward compatibility.
$prev_thread_id = $m[1];
}
}
// Customer replied to the auto reply
if (!$prev_thread_id) {
preg_match('/^'.\MailHelper::MESSAGE_ID_PREFIX_AUTO_REPLY."\-(\d+)\-([a-z0-9]+)@/", $prev_message_id, $m);
if (!empty($m[1]) && !empty($m[2])) {
$message_id_hash = $m[2];
if (strlen($message_id_hash) == 16) {
if ($message_id_hash == \MailHelper::getMessageIdHash($m[1])) {
$prev_thread_id = $m[1];
}
} else {
// Backward compatibility.
$prev_thread_id = $m[1];
}
}
}
if ($prev_thread_id) {
$prev_thread = Thread::find($prev_thread_id);
} else {
// Customer replied to his own message
$prev_thread = Thread::where('message_id', $prev_message_id)->first();
}
// Reply from user to his reply to the notification
if (!$prev_thread
&& ($prev_thread = Thread::where('message_id', $prev_message_id)->first())
&& $prev_thread->created_by_user_id
&& $prev_thread->created_by_user->hasEmail($from)
) {
$user_id = $user->id;
$message_from_customer = false;
$is_reply = true;
}
}
if (!empty($prev_thread)) {
$is_reply = true;
}
}
}
// Make sure that prev_thread belongs to the current mailbox.
// Problems may arise when forwarding conversation for example.
//
// For replies to email notifications it's allowed to have prev_thread in
// another mailbox as conversation can be moved.
// https://github.com/freescout-helpdesk/freescout/issues/3455
if ($prev_thread && $message_from_customer) {
if ($prev_thread->conversation->mailbox_id != $mailbox->id) {
// https://github.com/freescout-helpdesk/freescout/issues/2807
// Behaviour of email sent to multiple mailboxes:
// If a user from either mailbox replies, then a new conversation is created
// in the other mailbox with another new conversation ID.
//
// Try to get thread by generated message ID.
if ($in_reply_to) {
$prev_thread = Thread::where('message_id', \MailHelper::generateMessageId($in_reply_to, $mailbox->id.$in_reply_to))->first();
if (!$prev_thread) {
$prev_thread = null;
$is_reply = false;
}
} else {
$prev_thread = null;
$is_reply = false;
}
}
}
// Get body
if (!$html_body) {
// Get body and do not replace :cid with images base64
$html_body = $message->getHTMLBody(false);
}
$is_html = true;
if ($html_body) {
$body = $html_body;
} else {
$is_html = false;
$body = $message->getTextBody() ?? '';
$body = htmlspecialchars($body);
}
$body = $this->separateReply($body, $is_html, $is_reply, !$message_from_customer, (($message_from_customer && $prev_thread) ? $prev_thread->getMessageId($mailbox) : ''));
// We have to fetch absolutely all emails, even with empty body.
// if (!$body) {
// $this->logError('Message body is empty');
// $this->setSeen($message, $mailbox);
// continue;
// }
// Webklex/php-imap returns object instead of a string.
$subject = $message->getSubject()."";
// Convert subject encoding
if (preg_match('/=\?[a-z\d-]+\?[BQ]\?.*\?=/i', $subject)) {
$subject = iconv_mime_decode($subject, ICONV_MIME_DECODE_CONTINUE_ON_ERROR, 'UTF-8');
}
$to = $this->formatEmailList($message->getTo());
$cc = $this->formatEmailList($message->getCc());
// It will always return an empty value as it's Bcc.
$bcc = $this->formatEmailList($message->getBcc());
// If existing user forwarded customer's email to the mailbox
// we are creating a new conversation as if it was sent by the customer.
if ($in_reply_to
// We should use body here, as entire HTML may contain
// email looking things.
//&& ($fwd_body = $html_body ?: $message->getTextBody())
&& $body
//&& preg_match("/^(".implode('|', \MailHelper::$fwd_prefixes)."):(.*)/i", $subject, $m)
// F:, FW:, FWD:, WG:, De:
&& preg_match("/^[[:alpha:]]{1,3}:(.*)/i", $subject, $m)
// It can be just "Fwd:"
//&& !empty($m[1])
&& !$user_id && !$is_reply && !$prev_thread
// Only if the email has been sent to one mailbox.
&& count($to) == 1 && count($cc) == 0
&& preg_match("/^[\s]*".self::FWD_AS_CUSTOMER_COMMAND."/su", trim(strip_tags($body)))
) {
// Try to get "From:" from body.
$original_sender = $this->getOriginalSenderFromFwd($body);
if ($original_sender) {
// Check if sender is the existing user.
$sender_is_user = User::nonDeleted()->where('email', $from)->exists();
if ($sender_is_user) {
// Substitute sender.
$from = $original_sender;
$subject = trim($m[1] ?? $subject);
$message_from_customer = true;
// Remove @fwd from body.
$body = trim(preg_replace("/".self::FWD_AS_CUSTOMER_COMMAND."([\s<]+)/su", '$1', $body));
}
}
}
// Create customers
$emails = array_merge(
$this->attrToArray($message->getFrom()),
$this->attrToArray($message->getReplyTo()),
$this->attrToArray($message->getTo()),
$this->attrToArray($message->getCc()),
// It will always return an empty value as it's Bcc.
$this->attrToArray($message->getBcc())
);
// We need the createCustomers method to be aware of the Mailbox currently in use.
$this->createCustomers($emails, $mailbox);
$date = $this->attrToDate($message->getDate());
if ($date) {
$app_timezone = config('app.timezone');
if ($app_timezone) {
$date->setTimezone($app_timezone);
}
}
$now = now();
if (!$date || $date->greaterThan($now)) {
$date = $now;
}
$data = \Eventy::filter('fetch_emails.data_to_save', [
'mailbox' => $mailbox,
'message_id' => $message_id,
'prev_thread' => $prev_thread,
'from' => $from,
'to' => $to,
'cc' => $cc,
'bcc' => $bcc,
'subject' => $subject,
'body' => $body,
'attachments' => $attachments,
'message' => $message,
'is_bounce' => $is_bounce,
'message_from_customer' => $message_from_customer,
'user' => $user,
'date' => $date,
]);
$new_thread = null;
if ($message_from_customer) {
// We should import the message into other mailboxes even if previous thread is set.
// https://github.com/freescout-helpdesk/freescout/issues/3473
//if (!$data['prev_thread']) {
// Maybe this email need to be imported also into other mailbox.
$recipient_emails = array_unique($this->formatEmailList(array_merge(
$this->attrToArray($message->getTo()),
$this->attrToArray($message->getCc()),
// It will always return an empty value as it's Bcc.
$this->attrToArray($message->getBcc())
)));
if (count($mailboxes) && count($recipient_emails) > 1) {
foreach ($mailboxes as $check_mailbox) {
if ($check_mailbox->id == $mailbox->id) {
continue;
}
if (!$check_mailbox->isInActive()) {
continue;
}
foreach ($recipient_emails as $recipient_email) {
// No need to check mailbox aliases.
if (Email::sanitizeEmail($check_mailbox->email) == $recipient_email) {
$this->extra_import[] = [
'mailbox' => $check_mailbox,
'message' => $message,
'message_id' => $message_id,
];
break;
}
}
}
}
//}
if (\Eventy::filter('fetch_emails.should_save_thread', true, $data) !== false) {
// SendAutoReply listener will check bounce flag and will not send an auto reply if this is an auto responder.
$new_thread = $this->saveCustomerThread($mailbox, $data['message_id'], $data['prev_thread'], $data['from'], $data['to'], $data['cc'], $data['bcc'], $data['subject'], $data['body'], $data['attachments'], $data['message']->getHeader(), $data['date']);
} else {
$this->line('['.date('Y-m-d H:i:s').'] Hook fetch_emails.should_save_thread returned false. Skipping message.');
$this->setSeen($message, $mailbox);
return;
}
} else {
// Check if From is the same as user's email.
// If not we send an email with information to the sender.
if (!$user->hasEmail($from)) {
$this->logError("Sender address {$from} does not match ".$user->getFullName()." user email: ".$user->email.". Add ".$user->email." to user's Alternate Emails in the users's profile to allow the user reply from this address.");
$this->setSeen($message, $mailbox);
// Send "Unable to process your update email" to user
\App\Jobs\SendEmailReplyError::dispatch($from, $user, $mailbox)->onQueue('emails');
return;
}
// Save user thread only if there prev_thread is set.
// https://github.com/freescout-helpdesk/freescout/issues/3455
if (!$prev_thread) {
$this->logError("Support agent's reply to the email notification could not be processed as previous thread could not be determined.");
$this->setSeen($message, $mailbox);
return;
}
if (\Eventy::filter('fetch_emails.should_save_thread', true, $data) !== false) {
$new_thread = $this->saveUserThread($data['mailbox'], $data['message_id'], $data['prev_thread'], $data['user'], $data['from'], $data['to'], $data['cc'], $data['bcc'], $data['body'], $data['attachments'], $data['message']->getHeader(), $data['date']);
} else {
$this->line('['.date('Y-m-d H:i:s').'] Hook fetch_emails.should_save_thread returned false. Skipping message.');
$this->setSeen($message, $mailbox);
return;
}
}
if ($new_thread) {
$this->setSeen($message, $mailbox);
$this->line('['.date('Y-m-d H:i:s').'] Thread successfully created: '.$new_thread->id);
// If it was a bounce message, save bounce data.
if ($message_from_customer && $is_bounce) {
$this->saveBounceData($new_thread, $bounced_message_id, $from);
}
} else {
$this->logError('Error occurred processing message');
}
} catch (\Exception $e) {
$this->setSeen($message, $mailbox);
$this->logError(\Helper::formatException($e));
}
}
/**
* Create customers from emails.
*
* @param array $emails_data
*/
public function createCustomers($emails, $mailbox) {
$exclude_emails = $mailbox->getEmails();
foreach ($emails as $item) {
$data = [
'mailbox_id' => $mailbox->id,
];
if (!empty($item->personal)) {
$name_parts = explode(' ', $item->personal, 2);
$data['first_name'] = $name_parts[0];
if (!empty($name_parts[1])) {
$data['last_name'] = $name_parts[1];
}
}
Customer::create($item->mail, $data);
}
}
}