78 lines
No EOL
2.7 KiB
PHP
78 lines
No EOL
2.7 KiB
PHP
<?php
|
|
class Ticket_Queue{
|
|
|
|
protected $queueElements;
|
|
|
|
public function loadAllNotAssignedTickets(){
|
|
$dbl = new DBLayer("lib");
|
|
$statement = $dbl->executeWithoutParams("SELECT ticket . * FROM ticket LEFT JOIN assigned ON ticket.TId = assigned.Ticket WHERE assigned.Ticket IS NULL");
|
|
$rows = $statement->fetchAll();
|
|
$this->setQueue($rows);
|
|
}
|
|
|
|
public function loadAllOpenTickets(){
|
|
$dbl = new DBLayer("lib");
|
|
$statement = $dbl->executeWithoutParams("SELECT * FROM ticket INNER JOIN ticket_user ON ticket.Author = ticket_user.TUserId and ticket.Status!=3");
|
|
$rows = $statement->fetchAll();
|
|
$this->setQueue($rows);
|
|
}
|
|
|
|
public function loadAllClosedTickets(){
|
|
$dbl = new DBLayer("lib");
|
|
$statement = $dbl->executeWithoutParams("SELECT * FROM ticket INNER JOIN ticket_user ON ticket.Author = ticket_user.TUserId and ticket.Status=3");
|
|
$rows = $statement->fetchAll();
|
|
$this->setQueue($rows);
|
|
}
|
|
|
|
public function loadToDoTickets($user_id){
|
|
|
|
$dbl = new DBLayer("lib");
|
|
$query = "SELECT t . * FROM `ticket` t LEFT JOIN `assigned` a ON t.TId = a.Ticket LEFT JOIN `ticket_user` tu ON tu.TUserId = a.User WHERE (tu.ExternId = :user_id AND t.Status = 1) OR (a.Ticket IS NULL) OR (tu.ExternId != :user_id AND t.Status = 1 AND (SELECT ticket_reply.Timestamp FROM `ticket_reply` WHERE Ticket =t.TId ORDER BY TReplyId DESC LIMIT 1) < NOW() - INTERVAL 1 DAY )";
|
|
$values = array('user_id' => $user_id);
|
|
$statement = $dbl->execute($query,$values);
|
|
$rows = $statement->fetchAll();
|
|
$this->setQueue($rows);
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
public function getTickets(){
|
|
return $this->queueElements;
|
|
}
|
|
|
|
protected function setQueue($rows){
|
|
|
|
$result = Array();
|
|
foreach($rows as $ticket){
|
|
$instance = new Ticket();
|
|
$instance->setTId($ticket['TId']);
|
|
$instance->setTimestamp($ticket['Timestamp']);
|
|
$instance->setTitle($ticket['Title']);
|
|
$instance->setStatus($ticket['Status']);
|
|
$instance->setQueue($ticket['Queue']);
|
|
|
|
$catInstance = new Ticket_Category();
|
|
$catInstance->load_With_TCategoryId($ticket['Ticket_Category']);
|
|
$instance->setTicket_Category($catInstance);
|
|
|
|
$userInstance = new Ticket_User();
|
|
$userInstance->load_With_TUserId($ticket['Author']);
|
|
$instance->setAuthor($userInstance);
|
|
|
|
$result[] = $instance;
|
|
}
|
|
$this->queueElements = $result;
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
} |