136 lines
No EOL
5.2 KiB
PHP
136 lines
No EOL
5.2 KiB
PHP
<?php
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class Ticket_Queue{
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protected $queueElements;
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public function loadAllNotAssignedTickets(){
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$dbl = new DBLayer("lib");
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$statement = $dbl->executeWithoutParams("SELECT ticket . * FROM ticket LEFT JOIN assigned ON ticket.TId = assigned.Ticket WHERE assigned.Ticket IS NULL");
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$rows = $statement->fetchAll();
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$this->setQueue($rows);
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}
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public function loadAllTickets(){
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$dbl = new DBLayer("lib");
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$statement = $dbl->executeWithoutParams("SELECT * FROM `ticket`");
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$rows = $statement->fetchAll();
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$this->setQueue($rows);
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}
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public function loadAllOpenTickets(){
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$dbl = new DBLayer("lib");
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$statement = $dbl->executeWithoutParams("SELECT * FROM ticket INNER JOIN ticket_user ON ticket.Author = ticket_user.TUserId and ticket.Status!=3");
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$rows = $statement->fetchAll();
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$this->setQueue($rows);
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}
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public function loadAllClosedTickets(){
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$dbl = new DBLayer("lib");
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$statement = $dbl->executeWithoutParams("SELECT * FROM ticket INNER JOIN ticket_user ON ticket.Author = ticket_user.TUserId and ticket.Status=3");
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$rows = $statement->fetchAll();
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$this->setQueue($rows);
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}
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public function createQueue($userid, $groupid, $what, $how, $who){
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$dbl = new DBLayer("lib");
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if($who == "user"){
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$selectfrom = "SELECT * FROM `ticket` t LEFT JOIN `assigned` a ON t.TId = a.Ticket LEFT JOIN `ticket_user` tu ON tu.TUserId = a.User";
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if ($how == "assigned"){
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$assign = "tu.TUserId = :id" ;
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}else if ($how == "not_assigned"){
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$assign = "(tu.TUserId != :id OR a.Ticket IS NULL)";
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}
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}else if ($who == "support_group"){
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$selectfrom = "SELECT * FROM `ticket` t LEFT JOIN `assigned` a ON t.TId = a.Ticket LEFT JOIN `ticket_user` tu ON tu.TUserId = a.User LEFT JOIN `forwarded` f ON t.TId = f.Ticket";
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if ($how == "assigned"){
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$assign = "f.Group = :id";
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}else if ($how == "not_assigned"){
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$assign = "(f.Group != :id OR f.Ticket IS NULL)" ;
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}
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}
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if ($what == "waiting_for_support"){
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$status = "t.Status = 1";
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}else if ($what == "waiting_for_user"){
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$status = "t.Status = 0";
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}else if ($what == "closed"){
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$status = "t.Status = 3";
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}
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$query = $selectfrom ." WHERE " . $assign;
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if(isset($status)){
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$query = $query . " AND " . $status;
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}
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if($who == "user"){
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$params = array('id' => $userid);
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}else if ($who == "support_group"){
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$params = array('id' => $groupid);
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}
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$statement = $dbl->execute($query, $params);
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$rows = $statement->fetchAll();
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$this->setQueue($rows);
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}
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public function loadToDoTickets($user_id){
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$dbl = new DBLayer("lib");
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//first: find the tickets assigned to the user with status = waiting on support
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//second find all not assigned tickets that aren't forwarded yet.
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//find all tickets assigned to someone else witht status waiting on support, with timestamp of last reply > 1 day
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//find all non-assigned tickets forwarded to the support groups to which that user belongs
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$query = "SELECT * FROM `ticket` t LEFT JOIN `assigned` a ON t.TId = a.Ticket LEFT JOIN `ticket_user` tu ON tu.TUserId = a.User LEFT JOIN `forwarded` f ON t.TId = f.Ticket
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WHERE (tu.ExternId = :user_id AND t.Status = 1)
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OR (a.Ticket IS NULL AND f.Group IS NULL)
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OR (tu.ExternId != :user_id AND t.Status = 1 AND (SELECT ticket_reply.Timestamp FROM `ticket_reply` WHERE Ticket =t.TId ORDER BY TReplyId DESC LIMIT 1) < NOW() - INTERVAL 1 DAY )
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OR (a.Ticket IS NULL AND EXISTS (SELECT * FROM `in_support_group` isg JOIN `ticket_user` tu2 ON isg.User = tu2.TUserId WHERE isg.Group = f.Group))
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";
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$values = array('user_id' => $user_id);
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$statement = $dbl->execute($query,$values);
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$rows = $statement->fetchAll();
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$this->setQueue($rows);
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}
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public function getTickets(){
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return $this->queueElements;
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}
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protected function setQueue($rows){
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$result = Array();
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foreach($rows as $ticket){
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$instance = new Ticket();
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$instance->setTId($ticket['TId']);
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$instance->setTimestamp($ticket['Timestamp']);
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$instance->setTitle($ticket['Title']);
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$instance->setStatus($ticket['Status']);
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$instance->setQueue($ticket['Queue']);
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$catInstance = new Ticket_Category();
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$catInstance->load_With_TCategoryId($ticket['Ticket_Category']);
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$instance->setTicket_Category($catInstance);
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$userInstance = new Ticket_User();
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$userInstance->load_With_TUserId($ticket['Author']);
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$instance->setAuthor($userInstance);
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$result[] = $instance;
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}
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$this->queueElements = $result;
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}
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} |