79 lines
No EOL
4.4 KiB
PHP
79 lines
No EOL
4.4 KiB
PHP
<?php
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function show_ticket(){
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//if logged in
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if(WebUsers::isLoggedIn() && isset($_GET['id'])){
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$result['user_id'] = $_SESSION['ticket_user']->getTUserId();
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$result['ticket_id'] = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT);
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$target_ticket = new Ticket();
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$target_ticket->load_With_TId($result['ticket_id']);
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if(Ticket_User::isMod($_SESSION['ticket_user'] )){
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if(isset($_POST['action'])){
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switch($_POST['action']){
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case "forward":
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$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
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$group_id = filter_var($_POST['group'], FILTER_SANITIZE_NUMBER_INT);
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$result['ACTION_RESULT'] = Ticket::forwardTicket($result['user_id'], $ticket_id, $group_id);
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break;
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case "assignTicket":
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$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
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$result['ACTION_RESULT'] = Ticket::assignTicket($result['user_id'] , $ticket_id);
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break;
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case "unAssignTicket":
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$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
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$result['ACTION_RESULT'] = Ticket::unAssignTicket($result['user_id'], $ticket_id);
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break;
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}
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}
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}
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if(($target_ticket->getAuthor() == $_SESSION['ticket_user']->getTUserId()) || Ticket_User::isMod($_SESSION['ticket_user'] )){
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$show_as_admin = false;
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if(Ticket_User::isMod($_SESSION['ticket_user'])){
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$show_as_admin = true;
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}
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$entire_ticket = Ticket::getEntireTicket( $result['ticket_id'],$show_as_admin);
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Ticket_Log::createLogEntry($result['ticket_id'],$_SESSION['ticket_user']->getTUserId(), 3);
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$result['ticket_tId'] = $entire_ticket['ticket_obj']->getTId();
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$result['ticket_forwardedGroupName'] = $entire_ticket['ticket_obj']->getForwardedGroupName();
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$result['ticket_forwardedGroupId'] = $entire_ticket['ticket_obj']->getForwardedGroupId();
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$result['ticket_title'] = $entire_ticket['ticket_obj']->getTitle();
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$result['ticket_timestamp'] = $entire_ticket['ticket_obj']->getTimestamp();
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$result['ticket_status'] = $entire_ticket['ticket_obj']->getStatus();
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$result['ticket_prioritytext'] = $entire_ticket['ticket_obj']->getPriorityText();
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$result['ticket_priorities'] = Ticket::getPriorityArray();
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$result['ticket_priority'] = $entire_ticket['ticket_obj']->getPriority();
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$result['ticket_statustext'] = $entire_ticket['ticket_obj']->getStatusText();
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$result['ticket_lastupdate'] = Gui_Elements::time_elapsed_string(Ticket::getLatestReply($result['ticket_id'])->getTimestamp());
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$result['ticket_category'] = $entire_ticket['ticket_obj']->getCategoryName();
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$result['ticket_assignedToText'] = WebUsers::getUsername(Assigned::getUserAssignedToTicket($result['ticket_tId']));
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$result['ticket_assignedTo'] = Assigned::getUserAssignedToTicket($result['ticket_tId']);
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$result['ticket_replies'] = Gui_Elements::make_table($entire_ticket['reply_array'], Array("getTReplyId","getContent()->getContent","getTimestamp","getAuthor()->getExternId","getAuthor()->getPermission","getHidden"), Array("tReplyId","replyContent","timestamp","authorExtern","permission","hidden"));
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$i = 0;
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foreach( $result['ticket_replies'] as $reply){
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$result['ticket_replies'][$i]['author'] = WebUsers::getUsername($reply['authorExtern']);
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$i++;
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}
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if(Ticket_User::isMod($_SESSION['ticket_user'])){
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$result['isMod'] = "TRUE";
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$result['statusList'] = Ticket::getStatusArray();
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$result['sGroups'] = Gui_Elements::make_table_with_key_is_id(Support_Group::getAllSupportGroups(), Array("getName"), "getSGroupId" );
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}
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return $result;
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}else{
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//ERROR: No access!
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$_SESSION['error_code'] = "403";
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header("Location: index.php?page=error");
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exit;
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}
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}else{
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//ERROR: not logged in!
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header("Location: index.php");
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exit;
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}
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}
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