added extra documentation. Man, writing documentation for the ticket class was quite a job :D
This commit is contained in:
parent
135e57720c
commit
ce36454383
5 changed files with 326 additions and 80 deletions
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@ -1,7 +1,7 @@
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<?php
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/**
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* handler for storing changes when shard is offline.
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* class for storing changes when shard is offline.
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* @todo make sure that the querycache class is being used by the sync class and also for inserting the queries themselfs into it.
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* Atm this class isn't used yet if I remember correctly
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* @author Daan Janssens, mentored by Matthew Lagoe
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@ -1,16 +1,17 @@
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<?php
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/**
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* handler for performing changes when shard is back online after being offline.
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* the sync class is responsible for the syncdata function, which will synchronise the website with the shard
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* (when the shard is offline, users can still change their password, email or even register)
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* @author Daan Janssens, mentored by Matthew Lagoe
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*/
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class Sync{
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/**
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*
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* Function syncdata
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*
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* @takes Nothing
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* @return array $values
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*
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* Info: Runs functions to finish syncing data when shard is offline
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*
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* performs the actions listed in the querycache.
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* All entries in the querycache will be read and performed depending on their type.
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* This is done because the shard could have been offline and we want changes made on the website (which is still online) to eventually hit the shard.
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* These changes are: createPermissions, createUser, change_pass, change_mail
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*/
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static public function syncdata () {
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@ -1,24 +1,32 @@
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<?php
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/**
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* class that handles most ticket related functions.
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* the ticket class is used for most ticketing related functions, it also holds some wrapper functions.
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* @author Daan Janssens, mentored by Matthew Lagoe
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*/
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class Ticket{
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private $tId;
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private $timestamp;
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private $title;
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private $status;
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private $queue;
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private $ticket_category;
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private $author;
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private $priority;
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private $tId; /**< The id of ticket */
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private $timestamp; /**< Timestamp of the ticket */
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private $title; /**< Title of the ticket */
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private $status; /**< Status of the ticket (0 = waiting on user reply, 1 = waiting on support, (2= not used atm), 3 = closed */
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private $queue; /**< (not in use atm) */
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private $ticket_category; /**< the id of the category belonging to the ticket */
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private $author; /**< The ticket_users id */
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private $priority; /**< The priority of the ticket where 0 = low, 3= supadupahigh */
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////////////////////////////////////////////Functions////////////////////////////////////////////////////
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/*FUNCTION: ticketExists
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* returns true if ticket exists
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*
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/**
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* check if a ticket exists.
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* @param $id the id of the ticket to be checked.
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* @return true if the ticket exists, else false.
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*/
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public static function ticketExists($id) {
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$dbl = new DBLayer("lib");
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//check if ticket is already assigned
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//check if ticket exists
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if( $dbl->execute(" SELECT * FROM `ticket` WHERE `TId` = :ticket_id", array('ticket_id' => $id) )->rowCount() ){
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return true;
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}else{
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@ -26,26 +34,31 @@ class Ticket{
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}
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}
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/*FUNCTION: getStatusArray
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* returns all possible statusses
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*
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/**
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* return an array of the possible statuses
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* @return an array containing the string values that represent the different statuses.
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*/
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public static function getStatusArray() {
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return Array("Waiting on user reply","Waiting on support","Waiting on Dev reply","Closed");
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}
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/*FUNCTION: getPriorityArray
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* returns all possible statusses
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*
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/**
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* return an array of the possible priorities
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* @return an array containing the string values that represent the different priorities.
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*/
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public static function getPriorityArray() {
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return Array("Low","Normal","High","Super Dupa High");
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}
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/*FUNCTION: getEntireTicket
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* return all ticket of the given author's id.
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*
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/**
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* return an entire ticket.
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* returns the ticket object and an array of all replies to that ticket.
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* @param $id the id of the ticket.
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* @param $view_as_admin true if the viewer of the ticket is a mod, else false (depending on this it will also show the hidden comments)
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* @return an array containing the 'ticket_obj' and a 'reply_array', which is an array containing all replies to that ticket.
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*/
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public static function getEntireTicket($id,$view_as_admin) {
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$ticket = new Ticket();
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@ -55,9 +68,11 @@ class Ticket{
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}
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/*FUNCTION: getTicketTitlesOf
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* return all ticket of the given author's id.
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*
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/**
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* return all tickets of a specific user.
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* an array of all tickets created by a specific user are returned by this function.
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* @param $author the id of the user of whom we want all tickets from.
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* @return an array containing all ticket objects related to a user.
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*/
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public static function getTicketsOf($author) {
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$dbl = new DBLayer("lib");
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@ -79,9 +94,20 @@ class Ticket{
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}
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/*FUNCTION: create_Ticket()
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* creates a ticket + first initial reply and fills in the content of it!
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* for_support_group defines to which support group the ticket has to be forwarded
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/**
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* function that creates a new ticket.
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* A new ticket will be created, in case the extra_info != 0 and the http request came from ingame, then a ticket_info page will be created.
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* A log entry will be written, depending on the $real_authors value. In case the for_support_group parameter is set, the ticket will be forwarded immediately.
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* Also the mail handler will create a new email that will be sent to the author to notify him that his ticket is freshly created.
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* @param $title the title we want to give to the ticket.
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* @param $content the content we want to give to the starting post of the ticket.
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* @param $category the id of the category that should be related to the ticket.
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* @param $author the person who's id will be stored in the database as creator of the ticket.
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* @param $real_author should be the same id, or a moderator/admin who creates a ticket for another user (this is used for logging purposes).
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* @param $for_support_group in case you directly want to forward the ticket after creating it. (default value = 0 = don't forward)
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* @param $extra_info used for creating an ticket_info page related to the ticket, this only happens when the ticket is made ingame.
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* @return the created tickets id.
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*/
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public static function create_Ticket( $title, $content, $category, $author, $real_author, $for_support_group = 0, $extra_info = 0) {
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@ -117,9 +143,13 @@ class Ticket{
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}
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/*FUNCTION: updateTicketStatus()
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*
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*
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/**
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* updates the ticket's status.
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* A log entry about this will be created only if the newStatus is different from the current status.
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* @param $ticket_id the id of the ticket of which we want to change the status.
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* @param $newStatus the new status value (integer)
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* @param $author the user (id) that performed the update status action
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*/
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public static function updateTicketStatus( $ticket_id, $newStatus, $author) {
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}
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/*FUNCTION: updateTicketStatusAndPriority()
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* creates a ticket + first initial reply and fills in the content of it!
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*
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/**
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* updates the ticket's status & priority.
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* A log entry about this will be created only if the newStatus is different from the current status and also when the newPriority is different from the current priority.
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* @todo break this function up into a updateStatus (already exists) and updatePriority function and perhaps write a wrapper function for the combo.
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* @param $ticket_id the id of the ticket of which we want to change the status & priority
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* @param $newStatus the new status value (integer)
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* @param $newPriority the new priority value (integer)
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* @param $author the user (id) that performed the update
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*/
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public static function updateTicketStatusAndPriority( $ticket_id, $newStatus, $newPriority, $author) {
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}
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//return the latest reply.
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/**
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* return the latest reply of a ticket
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* @param $ticket_id the id of the ticket.
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* @return a ticket_reply object.
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*/
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public static function getLatestReply( $ticket_id) {
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$dbl = new DBLayer("lib");
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$statement = $dbl->execute("SELECT * FROM ticket_reply WHERE Ticket =:id ORDER BY TReplyId DESC LIMIT 1 ", array('id' => $ticket_id));
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return $reply;
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}
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/**
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* create a new reply for a ticket.
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* A reply will only be added if the content isn't empty and if the ticket isn't closed.
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* The ticket creator will be notified by email that someone else replied on his ticket.
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* @param $content the content of the reply
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* @param $author the author of the reply
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* @param $ticket_id the id of the ticket to which we want to add the reply.
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* @param $hidden boolean that specifies if the reply should only be shown to mods/admins or all users.
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*/
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public static function createReply($content, $author, $ticket_id, $hidden){
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//if not empty
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if(! ( Trim ( $content ) === '' )){
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@ -187,7 +237,14 @@ class Ticket{
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}
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}
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//returns SUCCESS_ASSIGNED, TICKET_NOT_EXISTING or ALREADY_ASSIGNED
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/**
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* assign a ticket to a user.
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* Checks if the ticket exists, if so then it will try to assign the user to it, a log entry will be written about this.
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* @param $user_id the id of user trying to be assigned to the ticket.
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* @param $ticket_id the id of the ticket that we try to assign to the user.
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* @return SUCCESS_ASSIGNED, TICKET_NOT_EXISTING or ALREADY_ASSIGNED
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*/
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public static function assignTicket($user_id, $ticket_id){
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if(self::ticketExists($ticket_id)){
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$returnvalue = Assigned::assignTicket($user_id, $ticket_id);
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}
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}
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//returns SUCCESS_UNASSIGNED, TICKET_NOT_EXISTING or NOT_ASSIGNED
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/**
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* unassign a ticket of a user.
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* Checks if the ticket exists, if so then it will try to unassign the user of it, a log entry will be written about this.
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* @param $user_id the id of user trying to be assigned to the ticket.
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* @param $ticket_id the id of the ticket that we try to assign to the user.
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* @return SUCCESS_UNASSIGNED, TICKET_NOT_EXISTING or NOT_ASSIGNED
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*/
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public static function unAssignTicket($user_id, $ticket_id){
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if(self::ticketExists($ticket_id)){
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$returnvalue = Assigned::unAssignTicket($user_id, $ticket_id);
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}
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}
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/**
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* forward a ticket to a specific support group.
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* Checks if the ticket exists, if so then it will try to forward the ticket to the support group specified, a log entry will be written about this.
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* if no log entry should be written then the user_id should be 0, else te $user_id will be used in the log to specify who forwarded it.
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* @param $user_id the id of user trying to forward the ticket.
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* @param $ticket_id the id of the ticket that we try to forward to a support group.
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* @param $group_id the id of the support group.
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* @return SUCCESS_FORWARDED, TICKET_NOT_EXISTING or INVALID_SGROUP
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*/
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public static function forwardTicket($user_id, $ticket_id, $group_id){
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if(self::ticketExists($ticket_id)){
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if(isset($group_id) && $group_id != ""){
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////////////////////////////////////////////Methods////////////////////////////////////////////////////
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/**
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* A constructor.
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* Empty constructor
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*/
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public function __construct() {
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}
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//Set ticket object
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/**
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* sets the object's attributes.
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* @param $values should be an array of the form array('TId' => ticket_id, 'Title' => title, 'Status'=> status, 'Timestamp' => ts, 'Queue' => queue,
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* 'Ticket_Category' => tc, 'Author' => author, 'Priority' => priority).
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*/
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public function set($values){
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if(isset($values['TId'])){
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$this->tId = $values['TId'];
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$this->priority = $values['Priority'];
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}
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//create ticket by writing private data to DB.
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/**
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* creates a new 'ticket' entry.
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* this method will use the object's attributes for creating a new 'ticket' entry in the database.
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*/
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public function create(){
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$dbl = new DBLayer("lib");
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$query = "INSERT INTO ticket (Timestamp, Title, Status, Queue, Ticket_Category, Author, Priority) VALUES (now(), :title, :status, :queue, :tcat, :author, :priority)";
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$this->tId = $dbl->executeReturnId($query, $values); ;
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}
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//return constructed element based on TId
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/**
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* loads the object's attributes.
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* loads the object's attributes by giving a TId (ticket id).
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* @param $id the id of the ticket that should be loaded
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*/
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public function load_With_TId( $id) {
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$dbl = new DBLayer("lib");
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$statement = $dbl->execute("SELECT * FROM ticket WHERE TId=:id", array('id' => $id));
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$this->priority = $row['Priority'];
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}
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//update private data to DB.
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/**
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* update the objects attributes to the db.
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*/
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public function update(){
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$dbl = new DBLayer("lib");
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$query = "UPDATE ticket SET Timestamp = :timestamp, Title = :title, Status = :status, Queue = :queue, Ticket_Category = :tcat, Author = :author, Priority = :priority WHERE TId=:id";
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$statement = $dbl->execute($query, $values);
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}
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//hasInfo
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/**
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* check if a ticket has a ticket_info page or not.
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* @return true or false
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*/
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public function hasInfo(){
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return Ticket_Info::TicketHasInfo($this->getTId());
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}
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/*FUNCTION: postreply
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* returns all possible statusses
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*
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*
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public function postReply() {
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return Array("Waiting on user reply","Waiting on support","Waiting on Dev reply","Closed");
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}*/
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////////////////////////////////////////////Getters////////////////////////////////////////////////////
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/**
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* get tId attribute of the object.
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*/
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public function getTId(){
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return $this->tId;
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}
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/**
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* get timestamp attribute of the object in the format defined in the outputTime function of the Helperclass.
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*/
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public function getTimestamp(){
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return Helpers::outputTime($this->timestamp);
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}
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/**
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* get title attribute of the object.
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*/
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public function getTitle(){
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return $this->title;
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}
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/**
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* get status attribute of the object.
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*/
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public function getStatus(){
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return $this->status;
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}
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/**
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* get status attribute of the object in the form of text (string).
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*/
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public function getStatusText(){
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$statusArray = Ticket::getStatusArray();
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return $statusArray[$this->getStatus()];
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}
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/**
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* get category attribute of the object in the form of text (string).
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*/
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public function getCategoryName(){
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$category = Ticket_Category::constr_TCategoryId($this->getTicket_Category());
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return $category->getName();
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}
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/**
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* get queue attribute of the object.
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*/
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public function getQueue(){
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return $this->queue;
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}
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/**
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* get ticket_category attribute of the object (int).
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*/
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public function getTicket_Category(){
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return $this->ticket_category;
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}
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/**
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* get author attribute of the object (int).
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*/
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public function getAuthor(){
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return $this->author;
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}
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/**
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* get priority attribute of the object (int).
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*/
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public function getPriority(){
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return $this->priority;
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}
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/**
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* get priority attribute of the object in the form of text (string).
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*/
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public function getPriorityText(){
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$priorityArray = Ticket::getPriorityArray();
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return $priorityArray[$this->getPriority()];
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}
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/**
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* get the user assigned to the ticket.
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* or return 0 in case not assigned.
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*/
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public function getAssigned(){
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$user_id = Assigned::getUserAssignedToTicket($this->getTId());
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if ($user_id == ""){
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@ -354,6 +484,10 @@ class Ticket{
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}
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}
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/**
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* get the name of the support group to whom the ticket is forwarded
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* or return 0 in case not forwarded.
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*/
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public function getForwardedGroupName(){
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$group_id = Forwarded::getSGroupOfTicket($this->getTId());
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if ($group_id == ""){
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@ -363,6 +497,10 @@ class Ticket{
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}
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}
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/**
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* get the id of the support group to whom the ticket is forwarded
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* or return 0 in case not forwarded.
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*/
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public function getForwardedGroupId(){
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$group_id = Forwarded::getSGroupOfTicket($this->getTId());
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if ($group_id == ""){
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@ -373,34 +511,66 @@ class Ticket{
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}
|
||||
////////////////////////////////////////////Setters////////////////////////////////////////////////////
|
||||
|
||||
/**
|
||||
* set tId attribute of the object.
|
||||
* @param $id integer id of the ticket
|
||||
*/
|
||||
public function setTId($id){
|
||||
$this->tId = $id;
|
||||
}
|
||||
|
||||
/**
|
||||
* set timestamp attribute of the object.
|
||||
* @param $ts timestamp of the ticket
|
||||
*/
|
||||
public function setTimestamp($ts){
|
||||
$this->timestamp = $ts;
|
||||
}
|
||||
|
||||
/**
|
||||
* set title attribute of the object.
|
||||
* @param $t title of the ticket
|
||||
*/
|
||||
public function setTitle($t){
|
||||
$this->title = $t;
|
||||
}
|
||||
|
||||
/**
|
||||
* set status attribute of the object.
|
||||
* @param $s status of the ticket(int)
|
||||
*/
|
||||
public function setStatus($s){
|
||||
$this->status = $s;
|
||||
}
|
||||
|
||||
/**
|
||||
* set queue attribute of the object.
|
||||
* @param $q queue of the ticket
|
||||
*/
|
||||
public function setQueue($q){
|
||||
$this->queue = $q;
|
||||
}
|
||||
|
||||
/**
|
||||
* set ticket_category attribute of the object.
|
||||
* @param $tc ticket_category id of the ticket(int)
|
||||
*/
|
||||
public function setTicket_Category($tc){
|
||||
$this->ticket_category = $tc;
|
||||
}
|
||||
|
||||
/**
|
||||
* set author attribute of the object.
|
||||
* @param $a author of the ticket
|
||||
*/
|
||||
public function setAuthor($a){
|
||||
$this->author = $a;
|
||||
}
|
||||
|
||||
/**
|
||||
* set priority attribute of the object.
|
||||
* @param $p priority of the ticket
|
||||
*/
|
||||
public function setPriority($p){
|
||||
$this->priority = $p;
|
||||
}
|
||||
|
|
|
@ -1,14 +1,19 @@
|
|||
<?php
|
||||
|
||||
/**
|
||||
* Class related to the ticket categories.
|
||||
* @author Daan Janssens, mentored by Matthew Lagoe
|
||||
*/
|
||||
class Ticket_Category{
|
||||
|
||||
private $tCategoryId;
|
||||
private $name;
|
||||
private $tCategoryId; /**< The id of the category */
|
||||
private $name; /**< The name of the category */
|
||||
|
||||
////////////////////////////////////////////Functions////////////////////////////////////////////////////
|
||||
|
||||
|
||||
//Creates a ticket_Catergory in the DB
|
||||
/**
|
||||
* creates a ticket_Catergory in the DB.
|
||||
* @param $name name we want to give to the new category.
|
||||
*/
|
||||
public static function createTicketCategory( $name) {
|
||||
$dbl = new DBLayer("lib");
|
||||
$query = "INSERT INTO ticket_category (Name) VALUES (:name)";
|
||||
|
@ -18,14 +23,21 @@ class Ticket_Category{
|
|||
}
|
||||
|
||||
|
||||
//return constructed element based on TCategoryId
|
||||
/**
|
||||
* construct a category object based on the TCategoryId.
|
||||
* @return constructed element based on TCategoryId
|
||||
*/
|
||||
public static function constr_TCategoryId( $id) {
|
||||
$instance = new self();
|
||||
$instance->setTCategoryId($id);
|
||||
return $instance;
|
||||
}
|
||||
|
||||
//returns list of all category objects
|
||||
|
||||
/**
|
||||
* return a list of all category objects.
|
||||
* @return an array consisting of all category objects.
|
||||
*/
|
||||
public static function getAllCategories() {
|
||||
$dbl = new DBLayer("lib");
|
||||
$statement = $dbl->executeWithoutParams("SELECT * FROM ticket_category");
|
||||
|
@ -43,10 +55,19 @@ class Ticket_Category{
|
|||
|
||||
////////////////////////////////////////////Methods////////////////////////////////////////////////////
|
||||
|
||||
/**
|
||||
* A constructor.
|
||||
* Empty constructor
|
||||
*/
|
||||
public function __construct() {
|
||||
}
|
||||
|
||||
//return constructed element based on TCategoryId
|
||||
|
||||
/**
|
||||
* loads the object's attributes.
|
||||
* loads the object's attributes by giving a categories id.
|
||||
* @param $id the id of the ticket_category that should be loaded
|
||||
*/
|
||||
public function load_With_TCategoryId( $id) {
|
||||
$dbl = new DBLayer("lib");
|
||||
$statement = $dbl->execute("SELECT * FROM ticket_category WHERE TCategoryId=:id", array('id' => $id));
|
||||
|
@ -56,7 +77,9 @@ class Ticket_Category{
|
|||
}
|
||||
|
||||
|
||||
//update private data to DB.
|
||||
/**
|
||||
* update object attributes to the DB.
|
||||
*/
|
||||
public function update(){
|
||||
$dbl = new DBLayer("lib");
|
||||
$query = "UPDATE ticket_category SET Name = :name WHERE TCategoryId=:id";
|
||||
|
@ -66,6 +89,9 @@ class Ticket_Category{
|
|||
|
||||
////////////////////////////////////////////Getters////////////////////////////////////////////////////
|
||||
|
||||
/**
|
||||
* get name attribute of the object.
|
||||
*/
|
||||
public function getName(){
|
||||
if ($this->name == ""){
|
||||
$this->load_With_TCategoryId($this->tCategoryId);
|
||||
|
@ -73,7 +99,9 @@ class Ticket_Category{
|
|||
return $this->name;
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* get tCategoryId attribute of the object.
|
||||
*/
|
||||
public function getTCategoryId(){
|
||||
return $this->tCategoryId;
|
||||
}
|
||||
|
@ -81,10 +109,18 @@ class Ticket_Category{
|
|||
|
||||
////////////////////////////////////////////Setters////////////////////////////////////////////////////
|
||||
|
||||
/**
|
||||
* set name attribute of the object.
|
||||
* @param $n name of the category
|
||||
*/
|
||||
public function setName($n){
|
||||
$this->name = $n;
|
||||
}
|
||||
|
||||
/**
|
||||
* set tCategoryId attribute of the object.
|
||||
* @param $id integer id of the category
|
||||
*/
|
||||
public function setTCategoryId($id){
|
||||
$this->tCategoryId = $id;
|
||||
}
|
||||
|
|
|
@ -1,14 +1,25 @@
|
|||
<?php
|
||||
|
||||
/**
|
||||
* Class that handles the content of a reply.
|
||||
* The Ticket_Content has a one-to-one relation with a ticket_reply, it contains the content of a reply, this way the content doesn't always have to be loaded when
|
||||
* we query the database when we only need information regarding to the replies basic information.
|
||||
* @author Daan Janssens, mentored by Matthew Lagoe
|
||||
*/
|
||||
class Ticket_Content{
|
||||
|
||||
private $tContentId;
|
||||
private $content;
|
||||
private $tContentId; /**< The id of ticket_content entry */
|
||||
private $content; /**< The content of an entry */
|
||||
|
||||
|
||||
////////////////////////////////////////////Functions////////////////////////////////////////////////////
|
||||
|
||||
//return constructed element based on TCategoryId
|
||||
|
||||
/**
|
||||
* return constructed element based on TContentId.
|
||||
* @param $id the id of ticket_content entry.
|
||||
* @return a constructed ticket_content object by specifying the TContentId.
|
||||
*/
|
||||
public static function constr_TContentId( $id) {
|
||||
$instance = new self();
|
||||
$instance->setTContentId($id);
|
||||
|
@ -18,10 +29,18 @@ class Ticket_Content{
|
|||
|
||||
////////////////////////////////////////////Methods////////////////////////////////////////////////////
|
||||
|
||||
/**
|
||||
* A constructor.
|
||||
* Empty constructor
|
||||
*/
|
||||
public function __construct() {
|
||||
}
|
||||
|
||||
//Creates a ticket_content entry in the DB
|
||||
|
||||
/**
|
||||
* creates a new 'tickt_content' entry.
|
||||
* this method will use the object's attributes for creating a new 'ticket_content' entry in the database.
|
||||
*/
|
||||
public function create() {
|
||||
$dbl = new DBLayer("lib");
|
||||
$query = "INSERT INTO ticket_content (Content) VALUES (:content)";
|
||||
|
@ -29,7 +48,12 @@ class Ticket_Content{
|
|||
$this->tContentId = $dbl->executeReturnId($query, $values); ;
|
||||
}
|
||||
|
||||
//return constructed element based on TContentId
|
||||
|
||||
/**
|
||||
* loads the object's attributes.
|
||||
* loads the object's attributes by giving a ticket_content's id,
|
||||
* @param $id the id of the ticket_content entry that should be loaded
|
||||
*/
|
||||
public function load_With_TContentId( $id) {
|
||||
$dbl = new DBLayer("lib");
|
||||
$statement = $dbl->execute("SELECT * FROM ticket_content WHERE TContentId=:id", array('id' => $id));
|
||||
|
@ -38,7 +62,9 @@ class Ticket_Content{
|
|||
$this->content = $row['Content'];
|
||||
}
|
||||
|
||||
//update private data to DB.
|
||||
/**
|
||||
* update the object's attributes to the database.
|
||||
*/
|
||||
public function update(){
|
||||
$dbl = new DBLayer("lib");
|
||||
$query = "UPDATE ticket_content SET Content = :content WHERE TContentId=:id";
|
||||
|
@ -48,6 +74,9 @@ class Ticket_Content{
|
|||
|
||||
////////////////////////////////////////////Getters////////////////////////////////////////////////////
|
||||
|
||||
/**
|
||||
* get content attribute of the object.
|
||||
*/
|
||||
public function getContent(){
|
||||
if ($this->content == ""){
|
||||
$this->load_With_TContentId($this->tContentId);
|
||||
|
@ -55,7 +84,9 @@ class Ticket_Content{
|
|||
return $this->content;
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* get tContentId attribute of the object.
|
||||
*/
|
||||
public function getTContentId(){
|
||||
return $this->tContentId;
|
||||
}
|
||||
|
@ -63,10 +94,18 @@ class Ticket_Content{
|
|||
|
||||
////////////////////////////////////////////Setters////////////////////////////////////////////////////
|
||||
|
||||
/**
|
||||
* set content attribute of the object.
|
||||
* @param $c content of a reply
|
||||
*/
|
||||
public function setContent($c){
|
||||
$this->content = $c;
|
||||
}
|
||||
|
||||
/**
|
||||
* set tContentId attribute of the object.
|
||||
* @param $c integer id of ticket_content entry
|
||||
*/
|
||||
public function setTContentId($c){
|
||||
$this->tContentId = $c;
|
||||
}
|
||||
|
|
Loading…
Reference in a new issue